Starbucks — Restaurant in Panama City Beach

Our visit to the R. Jackson Starbucks was ok.

The good: the store is beautiful with lots of seating. Two of the drinks we ordered were made well and the shots were calibrated so they didn't taste too bitter or too watery. The Chalk art on the menu area is beautiful.

The bad: unfortunately one of the drinks was completely wrong. It was missing essential ingredients to the beverage and contained coffee in a cream based drink. Another barista was quick and friendly in fixing the order and the drink was made right through second time. The first drink took 12 minutes from order to pick up when we were the only customers in the store at a slower time around 2PM on a Wednesday. The barista was solo making drinks while one was in the back for the duration of our visit, only coming out to take register orders. The final barista was on the drive thru register and their only contribution was cheering on the barista on bar. Finally, the bathroom was completely out of toilet paper and the trashcans needed to be emptied. A shift change occurred during our visit where 2 or more baristas helped make drinks and reset the store.

Overall the location is beautiful and the store seems normally well managed but this particular day had some downs that made the experience...

I don’t ever expect people to be in a great mood when i get coffee or go to doctors appointments. You never know if that person is having the worst day of their week or even of their life so far ..and they have to be at work. That being said, I don’t put expectations on strangers who i know nothing about. No one should, i’m talking to you Karen. Anyways, i decided to get a treat after my doctors appointment because i hadn’t eaten anything yet. Idk the name of the girl who took my order i should have asked her, but she was so full of personality while still being professional. I really appreciated that. It made me feel special like i was there at the right place right time to experience this strangers kindness that had me leaving in a better mood. ive been a barista before during the holidays (now im in retail. shoot me lol).. i know it can be really draining work and you don't always feel at your best mentally and that’s okay. Point is ..it’s really appreciated and goes a long way when they are so kind and personable. I’ve been trying to spread the kindness around in hopes to make someone feel as special as this barista did today. Happy holidays and thank you to all the...

My least favorite Starbucks in the area, which is unfortunate because it’s less than 5 minutes from our home. Orders have been messed up multiple times. Waited almost 10 minutes to have someone greet us on the intercom when only 4 cars were in front of us. Then waited another 10-15 to get to the window. Got our drinks and one was missing the fruit. No mention of this at the intercom (which in my past experience this is usually mentioned in case you want to order something else) or at the window so we had to ask if they were out. It’s always hit or miss here, I think it depends on who is working, but it’s never consistent. The ones by Pier Park are usually on top of it. If I ever have to wait more than 5 minutes (which isn’t even a big deal) they usually always hand a drink card for the next visit. In the case of a small wait and accurate drinks, I don’t think a card is needed, but in a case like this, I would say something extra needs to be done for...