Jersey Mike's Subs — Restaurant in Paramus

I placed an order at 2:15pm on a Saturday through the app. My order continued getting delayed until I called at 3:15pm (an hour later) and spoke to someone over the phone who stated that THEY RAN OUT OF BREAD and "didn't know what to do." He was "deciding if we should send it chopped up in a bowl or if he should wait until the next set of bread is ready, but that could take 30 minutes or longer." First off, you never called me informing me this. Second off, the delivery driver has been waiting in the store for almost an hour at this point.

I asked for a refund and the person on the phone said no problem, he will cancel the order and refund me. Unfortunately, I could tell something was wrong because the delivery driver continued to call my phone all afternoon asking me why I didn't cancel the order, to which I explained the circumstance to him. Eventually, I had to just hang up on him.

I call the day after, spoke to someone new who said no refund was processed. I asked to speak to the manager and she said "He is busy I can take a phone number and he will call you later if he isn't busy." Naturally no one called me.

I got in contact with corporate who stated that in order to get a refund I would need to get in touch with the store and that they could not do it for me...

I call the store again today (Monday now) and the person I spoke to over the phone stated that they are not able to process my refund and has no idea what to do.

So I spent $60 on an order that I never got and the store is refusing to refund me.

I have spent hundreds of dollars at this store and several other locations. I will no longer support Jersey Mikes at any location and make sure to encourage anyone I know to...

I ordered by phone on a rainy night while driving down from Allendale. Two employees working and a customer being helped at the counter. It took me 15 minutes to get there after I called. One of the employees was doing nothing and the other one was helping the couple. They didn’t start my order until I got there. Why? I had time with my stop here and then was going onto another place to pick up food someplace else for another person in my family. By the time I got home half my food was cold, why wouldn’t you make my food when I order it. Why wait 15 minutes for me to get there and then start making it. No need for me to call that case I could just order when I show up I was severely disappointed in...

A bit upset that this location wasn't able to accommodate an order I placed. I order through Uber Eats a Club Sub. I immediately called the store once I placed my order and kindly asked if they can warm up the deli meat for my order since I am pregnant. The young lady wasn't rude-toned, but she automatically stated "we do not heat up deli meat here". Didn't even try to ask or make any type of accommodation. I ordered from this location because it's closer to my job. I've made this request at other Jersey Mike's locations and have had no issues. Just...