McDonald's — Restaurant in Parker

The customer service tonight, was a very nasty experience. I literally only ordered a chicken nugget meal w/ a small shake and i go to the first window to pay using my tap w my phone the girl gives me a receipt back to a order thats wasnt even mine, when i look pulling up to the food window. A younger worker greeted me with right away saying was your order the meal w the small shake amd i was like yes and he then cuts me off by him saying ur card was declined and i was like oh okay like can a pay then again orrr? He repeated tell me that my card was declined a couple more times. W out even let me get any word in finally im like you guys are the one who gave me a receipt to a order that wasnt mine, the girl comes up amd the guy kimda gets rude to her like u did that she was like i just picked that up and gave it to her. I didnt charge her Then they both start going in on me sayingg she aint charge ur card for that she didnt over and over. Which i mever even said anything of thethe sorts but why r u guys giving me just a random receipt “just because” for laughs idk then they continue try and ask me w a bunch of wuestions saying whats the last 4 digits of ur card thenif we charged you i continued to tell them well i wasnt saying or was charge for that likeand i was just like well can i pay for my food again i guess i dont know like not shouldve been such a big deal the guys give me my shake actually and is then give me ur card give me ur card like now which i was just using my phone to pay was like can i just tap again or something he like i needa take this card to the back which first if was very very weird very rude like can i could literally just come back around ro the first window again to see what ur doing w my card that i had to pull ou or try this all again or something. And i thought lile this youmg kid was the one im charge but another man came up amd asked what are you guya doimg whats going on here to them. The kid say outload very loudOH DONT WORRY I GOT HER CARD SHE AINT GONNA RUN. Like chill allu even have given me is A small shake tryna make is seem like im tryna theif them now like i only came her for sum nugget amd fries man made me feel so bad still no food no card. The other guy come back w my card and apologizes for everything and says he will take care of it he was respectful glad he helped handled the situation in the end. I ended up going to taco bell across the st for some food for the night’ card worked perfectly fine over there btw. But overall very...

HORRIBLE... I come to this location because it is close to me but every time I come here they get my order wrong and after dealing with this store enough times I have come to learn that it is not a lack of employees but a lack of leader ship ... The last few times I came here I had the manager take and pack my order and I waited in a line for him so I could be I shared that I would not have to go back and get my order corrected but the last three times it was the manager who rang up my order improperly and packed it wrong and then argued with me when I told him I was wrong and then all I heard were excuses for how myreceipt was rang up and how the food came out the way that it did witch was wrong I have spent many years in food service as everything from cashier to server to manager and a matter what position I was in if I messed up that many times I would be fired and I would not tolerate anybody who would drag on my store like that this store needs completely new leadership.... Ps being in the service industry I've never in my life written a bad review about a restaurant or fast food place but this called for it because I will be making the extra 4 mile trip down the road the next McDonald's where they always give my water right I really hope that McDonald's is able to fix the store or just shut it down because they are The reason McDonald's can...

I'd say prior to the renovation to the building, this Mcdonalds was hit and miss if you got bad food, but after the renovations and about a week of it running with the lobby open, it got bad and it got bad fast. The drinks were my biggest issue because they tasted like they had sat out all day premade with ice, and all the ice melted and they just put more ice in it. It was flat and watered down to the extreme. The food has never been great at this Mcdonalds, but it was tolerable because the proximity to my home, but with the bad drinks every time, regardless the time of day visiting, I will always drive out of my way for a quick snack. Not to mention their drive thru lines run extremely extremely slow. You can sit there for 15 minutes just waiting to get to a speaker, and sit there for another 2 minutes waiting just to be helped at the speaker. You'd assume after putting more money into a company it would get better, but its the complete opposite. I'd recommend taking the longer drive if you crave Mcdonalds. Off of E470 or over off of Lincoln and Jordan seem to work out...