Carl’s Jr. — Restaurant in Pasadena

It was our first Halloween experience in the U.S with our kids. However, it became a true nightmare at this Carl's Jr. (I used to eat another Carl's Jr around my place.)

We never write any bad reviews except this time.

We spent almost 1-hour driving to Pasadena for a kid's late afternoon Halloween activity. To ensure our kid and baby had a place to eat before going back home, we parked at Carl's Jr.

We left the car around 5 pm and went back for dinner around 615pm. However, our car disappeared. There's NO time limit warning sign at our parking space. The Carl's Jr. lady staff told us our car was towed as we did not dine in the restaurant. We explained that we were here for dinner but she replied it was not allowed.

The tow company was around 25 mins. apart. That means our car was possibly being towed within half an hour after being parked.

We did not park at the busiest space but a legal space at the furthest narrow corner. Also, we have parked only 1 hour more, not a couple of hours, not overnight.

As we just newly moved to the U.S., may I know if it is the OFFICIAL POLICY of Carl's Jr. to their customers here?

If so, why is there another car in the lot parked earlier than us but was not towed? When we left the restaurant and waited for the Uber heading to the towing company in the dark, the car's owner came to pick up his car with his family from another side of the street, not from the restaurant.

Can you please provide a reasonable...

I was really hungry in Old Pasadena just before a movie so i decided to go to this corner on Hill and Colorado because of the many dining choices within walking distance from each other. Ultimately i chose Carl's jr. because i wanted their Santa Fe chicken sandwich but man i didn't imagine such a terrible experience. When i walked in there was literally just one other patron and the lady behind the counter seemed to be checking her phone not really doing anything, she started asking what i wanted without even greeting me first. The entire lobby area seemed to be really messy and i mean almost every table i walked to was dirty . There were napkins on the floor and spilled soda on the counter. Quite a few guests walked in after me and some of them waited over 10 minutes just to place their orders because the lady seemed to be splitting her time between the drive thru and the front counter. None of the people in the kitchen decided to take over and help either because they haven't been cross trained or they were simply quite lazy. The food was decent but the service was mediocre at best but the reason why I won't be coming back is their apathy and laziness on top the fact there was such a strong weed smell as soon as i opened the front doors on my way out running from this joint no...

Went late; normally I go to Jack and the Box but their drive thru line was really long. I always forget that this location doesnt have business at night and so after waiting a while for food, my onion rings came back tasting stale and had a stink to them (think when food is left too long with other food then reheated). The soda I bought had a nasty moldy taste to it (considering it was diet coke im less than impressed), and no surprise, I got food poisoning the next day and had to take a lot of unpleasant bathroom trips. I'm certain it was this meal since I had a really busy day and ate nothing... And I've had nasty bathroom trips after going here in the past (I rarely get food poisoning, even from fast food locations). If I were you I'd stick to the other places nearby to eat instead at night. If I was the business owner maybe I'd consider oversight on cleanliness at night or just not open the store since it's usually...