Lunasia Dim Sum House Pasadena — Restaurant in Pasadena

Had been coming here for years until my most recent experience one evening. I work at a neighboring restaurant and always parked nearby, always went in and purchased food, the staff knew who I was and said hello to me. One night I found out there been a death in the family and while I was eating before I finished I needed to make a quick emergency phone call. As I was on the phone I was approached by two Busboys stating that they wanted me to pay. I guess I was a bit confused seeing as to how I wasn't finished and just needed to make a quick call. I finished my phone call and upon attempting to reenter the restaurant I realized that the doors were locked. I called not realizing they had just closed and no one answered the phone even though there were several people in the restaurant I couldn't get their attention so I decided I would come back the next day to get my credit card which they already had. And close my tab. I was out of town for a couple days had a funeral to go to, made my way back to the store three days later to find out they had turned my card over to the Pasadena Police Department and filed a police report pressing charges for dine and dash. It's ridiculous because I work in restaurants all my life and I've never done that . I then contacted the police department. They will not release my card to me until I pay my bill. What I don't understand is why they didn't just pay the bill themself with my card since they already had it in their possession. Close out my tab please. Also how am I supposed to pay the bill when the police won't give me my card now until I pay the bill which is what I'm going to pay the bill with in the first place???!! So I borrowed the $17 and went into the restaurant to pay. I left a $10 tip despite being pissed off and they still were rude, condescending, and humiliated me in front of a full dining room while I simply paid my $17 Tab and left a $10 tip. The manager continued to be upset with me for not paying sooner although I told him I had a very close relative passed away and had also been in contact with them to tell them that I would be coming back to pick up my card and pay the tab. I was given nothing but attitude and will never go back again. I have since had the case dismissed and have put it behind me but they were way out of line the way they handled the situation. They even knew where I worked and instead tried to punish me as if I purposely tried to leave without paying a $17 tab. They told me they had had problems with people dying and dash in the past and so they were overly sensitive. They never apologized and I guess they don't think they need to. After spending hundreds of dollars there over the last few years me nor my friends will ever be returning....

Soooo disappointed with my visit. So we waited 40 mints or more before we got seated and that is not because they didn’t have a table but because they forgot we were in line and went ahead to seat 4 different groups. We had to remind them and then had to wait another 15 mints to be seated. No one came to our table to take the order for the next 15 mints. Then the waiter finally made his way after waving at them multiple times and basically picked up our paper where we had marked our order. They brought our chicken by itself as we waited for the rest of our order that didn’t come out until we again asked the server where is our rest of the order. By the time we got our rice the chicken was cold. Our dim sum came but they all were also cold and we ordered chicken lattus wrap which came in the end. When we asked the server to get the manager he very rudely replied he is gone for the day, I asked who is the in charge if I need to share my concerns regarding the service and he told me, “You talk to me.” and walks away. They did not bring us any water even after asking them for 3 times. No one returned to our table to check on us. As we are eating another person stands next to our table asking us to stop and first make the payment and then continue eating. When we said we haven’t even finished eating (mind you some of our dishes are still untouched) and her response was we have people who dine and dash so this is important. Come on, how much more disrespectful can it get, we were a party of four with a 4 month old and were asked to pay the check before we could continue eating as they were worried about us running away without paying. That was it, we paid the bill adding 15% tip and left without finishing our food. No one seemed bothered that we just left. They collected their check and continued on. Never ever returning back to this place and wouldn’t recommend it to anyone else. Will make sure my friends don’t make the mistake of going...

We enjoy Dim Sum at Lunasia once in a while, as the food quality is generally good and consistent. However, the management and service at the front desk needs some improvement. My family and I were there on 2/28 (Pasadena location), and after waiting for 45 minutes, we received a text on my phone stating that a table was ready for us. When we showed the text to the receptionist or hostess, she claimed that we're not on the list. She asked me to indicate my name on her screen three times and repeatedly asked whether I might have signed up for the waiting list under another name. It became an exhausting experience, and when I said "no" firmly the third time, she simply said we'll have to get back on the waiting list! When I requested to speak with the manager or for a table on the ground that there's the text we received, she told us she would do so only if we'll get out of her way. It was a crowded and narrow corridor, with other customers seating beside or standing behind us. The manager eventually apologized for the confusion, but only after some back and forth about whether she had called my name when the table was ready. She insisted repeatedly that she did, but none of my family members or I heard it during the entire time we were waiting at the restaurant. So, please, make it a professional practice to call customers' names clearly and a couple of times, if no one seems to respond to the first round. Yes, it's a popular place on a Saturday early afternoon, but there's no need for...