This is a review of the grooming service. We scheduled a grooming appt weeks in advance, and we were told upon arrival that dogs on medication cannot be groomed. There was no sort of notice of this policy, so we didn’t find out that our dog could not be groomed until we showed up. Now we can’t get our dog in to be groomed anywhere for weeks as everywhere is booked up. We called another Petco location, and they were unaware of such a “policy”. When we asked why this policy was not made clear upon booking the appointment, we were told it was to prevent customers from “lying” about their dog’s medication. We found this to be deceitful and no way to treat a customer. A policy like this needs to be transparent, especially one so arbitrary. They didn’t ask what medication our dog was on or why, and they claim any dog on any medication of any kind can’t be groomed. Terrible way to treat a customer, and we will not be going back to...
Read moreI used the vital care plus and with all the coupons I get from my food and other purchases, I was able to save $50 on my $100 purchase! That's half off. I also get to save on food purchases for my pets. I like being able to return things without any hassle if the items don't work for my pupper (I got little boots, but they were too big for my dogs weird shaped feet), and we could exchange them for the right size without any problems. The staff is so friendly and helpful, and we are always able to find exactly what we want, and there is always a good variety of items (grain free, simple ingredients with healthy grains (gluten free for celiac pet owners), etc.) at reasonable prices. Using the app is also easy and allows for quick finds of deals and coupons for items that I buy regularly. It also lets me know when I should be buying things for my dog (sometimes it just tells me to spoil her... Haha... If she only...
Read morePetco always has the pet food that I need for my pets. The staff is friendly and helpful. I have dogs and cats. As far as fish go, the Betta fish need oxygen. Sitting in those cups to die a slow death is cruel and selfish. An unnecessary practice since the beginning of being able to sell in this fashion. Please read and educate. I cannot speak for the birds, Chinchillas, mice, and reptiles. I can only hope and pray. So far, the cat adoption practices look thorough. This is a plus. The grooming area appears to be good. I do not have my dogs groomed there, though the dogs that I have seen who leave with their owners appear to be groomed according to their breed. Animal domestication has been in practice for many, many years. The sooner that we realize that respect and education are where everything starts, the better we will 'all' be as...
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