Crane Garden Asian Bistro — Restaurant in Payson

I'm not one to post about things like this but I feel this is an extreme case. My family and I went to Crane Garden Asian Bistro this evening and the food was great (reviews were right) BUT when I got the check I noticed some of the prices were off, okay not some, all. I was being charged anywhere from $1.00 extra to $2.49 extra per item. When I approached the manager she said that there was fine print on the menu that explained they have the right to change prices without notice. I am not a lawyer but we should have been told those prices were incorrect before we ordered. She mentioned they are in the process of getting new menus.

I am appalled at this. I mean seriously, how hard is it to put some tape on the old menus and write new prices? If a grocery store did this I imagine there would be serious consequences. We were charged an extra $10.62 on our bill that should have only been $39.80 (subtotals). I have included menu prices (not taken by me) and a picture of my receipt. If they are doing this to every customer just imagine how much money that can add up to.

I understand prices have gone up everywhere in the last year and I am okay with that. What I am not okay with is falsely advertising an incorrect price. I encourage you to PLEASE check your receipts if you eat here and if there is anyone who knows if this is an illegal action please let me know. I hate to cause drama but if a company is taking place in an illegal act I believe the proper consequences...

I had heard great things about this place and was excited to try. I have several notes on Crane Garden. Firstly back in December my husband and I had come in to sit and dine for a special occasion and had been looking forward to it all day since it would be our first time. We walked into the restaurant and made eye contact with not one, not two, but FOUR employees, I smiled at them and they gave me a nasty look and not one of them said hello. I understand being busy as I was a server myself but it only takes a few seconds to say “Hello, we’ll be right with you.” We continued to sit and wait for 10 minutes and again serval staff members looked at us and no one said a word. We were so frustrated we left. Today I thought I would give them a second chance and try the food via delivery since the service was so bad. The food was worst. The hot and sour soup was sweet and tasted old, the mushrooms were undercooked which hints to me that the soup was not prepared correctly. The chicken skewers were raw and did not come with any sauce. The sushi was subpar and tasted like the fish may have been bad. For my sushi I was given the smallest cup no bigger than the size of a quarter. Both the wasabi and the ginger were stuffed in there together. You can forget using the ginger as a pallet refresher because its overwhelmed with all of the wasabi all over it. I absolutely regret giving this place a try. Heed my warning and go someplace else, not worth the money, food...

Ordered take out. Looking through their menu on their official website, the prices looked good so I tried to order. Unfortunately it said that their website ordering was down so I had to place a call in order. The employee was difficult to understand as there was background noise but I understood it’ll be ready in 15 minutes.

One I arrived, the meal was over 2 times as much as I had expected. I showed the employee the online menu on their site and he said “Oh that’s over 5 years old. You needed to look at the DoorDash prices”.

1. I wasn’t ordering through DoorDash so… what? DoorDash also added a fee so that was a rip off.
2. OVER 5 YEARS AGO AND YOU HAVEN’T CHANGED THE PRICES?! Either update the website or take it down because that’s ridiculous false advertisement.

I decided to be the bigger person and stop arguing since the employee didn’t care to even apologize. I got a Teriyaki Bento and a California roll. (About $32 Total - Yikes).

The teriyaki bento was your typical takeout sweet teriyaki but the chicken still had the skin on it. Kind of weird as that’s not standard but not awful. The California roll had way too much Japanese mayo that overpowered the roll. You also only get 6 tiny pieces (smaller than a typical sushi roll) for like $7.50.

Overall, this place isn’t worth it. The staff are unfriendly and unhelpful, even for something as simple as takeout. The food wouldn’t even be worth the “official website prices” but expect to be blindsided...