Big Horn BBQ — Restaurant in Pearland

Had a very rude encounter today with an alleged manager who refused to tell me his name when I inquired at the Pearland location. I asked another employee his name and learned his name is Victor. At any rate, I ordered 4 plates to go and a whole chicken for my family to celebrate Veterans Day weekend . My husband is a Veteran and served tirelessly in the military for many years. At any rate, I ordered my food and noticed that it was left sitting near the vegetables. I noticed several employees standing around behind the steam table not working, so I inquired if they would move my meals down to the register, to be bagged and I could pay for it and leave? The two female employees looked at me as if they didn’t understand my request and Victor appeared and stated in a curt tone that “his cashier would get my meal once he was finished with another guest!” I looked at the cashier and did not see anyone on the register and asked, “Where is your cashier?” So, Victor began bagging my food to go and walked my food to the register for check out when the mystery cashier appeared. My total was $96 and I asked for a military discount and showed him my husband’s VA I.D. card. Victor stated that he could not honor it because my husband would need to be in person to receive the discount. I told Victor that my husband was at the Chevron gas station in the parking lot getting gas and asked if I could FaceTime him. Victor, seeming extremely perturbed by my request, rudely stated, “I can not honor it unless he’s in the restaurant.” So, I called my husband on the phone and asked if he would come inside and he said he was in line to get gas and it would be awhile. So, I asked Victor if another Manager was there to make an exception, Victor was even more frustrated and rudely told me that “He is the Manager and he will not honor it.” Because he was extremely rude, I asked him his name. He asked me, “Why do you need to know my name?!” I told him because I asked and that he was being extremely rude and disrespectful. He refused to give me his name, so I asked the young man on the register his name who overheard the exchange and they also refused to tell me his name. I turned to the elderly lady on the register behind us who did not witness the conversation and she said his name is Victor. So, I hope the owners of Big Horn demote Victor because he is not Manager material and needs more training. If he is miserable at his job there is absolutely no reason to take it out on customers. These young kids have zero respect for their elders and I’m sick of corporations rewarding bad behavior and low performance. To the owners of Big Horn BBQ & Burgers, your management team at Pearland need additional training and coaching on emotional intelligence and respectful communication. The poor behavior and bad attitude that Victor exhibited towards me is unacceptable and bad for business. I will also report this incident to the General Manager Jose’ when he returns to work. Do better by your customers who patronize your business and hire qualified employees who want to work with positive attitudes. Lastly, please require employees to wear name tags so they are identifiable and disrespectful employees like “Victor” are...

I have waited in that long drive thru line so many times so I thought I’d call ahead for a take out pound of brisket and pint of potato salad. The person who took my order said $38 and some change and wait 15 minutes. I was only 5 minutes away so I waited in my car a few minutes and shopped next door until about 15 minutes were up. When I went inside to pick up my order the line was only 3 people to dine in, and there were 3 servers and two ladies who appeared to be cashiers, one on each side. I went to the side and asked other customers if anyone was helping anyone in a certain order for those who called ahead and no one responded. I believe they were all very frustrated. Finally I went to the dine in line because no one was in line there. Instead of idle servers help me, both ladies, the cashier and runner lady asked me to go stand in the side line of 7 people, 3 who already had a number and 4 people who didn’t have a number, all waiting for to go orders. There wasn’t really an organized line, they were scattered around and no one was there waiting on anyone for 5 minutes. I had already walked over there asking if there was a take out line for people who already called in all the customers just looked at me like I was crazy. Several years ago I waited a long time when there was only one other person in front of me, then another customer walked right up and gave her name and they grabbed her order before they helped me. The cashier on this take out side said if I’d called in my order that I would not have to wait like that person she helped and checked out before me. What happened to that plan? Why was I supposed to stand who knows where behind people who apparently had not called in their order. I’m thinking this evening they didn’t need my business, so I left and drove further down road to Skeets. The owner needs to manage this location with a professional plan to serve customers who come inside and call ahead. They need to install queue ropes and paint the floor or have signs that stand up to indicate the walk up line and call ahead line. I cannot believe any professional restaurant owner or manager would ask a customer who calls ahead to go stand in line behind those who just walk up, especially when there’s no one in the dine in line. I think the four people waiting to serve dine in customers plus an idle cashier should have pitched in and grabbed my food that should have been waiting for me. BTW I saw the cobbler when I went to the empty dine in line and I would have added that on too so I’m sure my bill would have been $45. I don’t mind paying that much for two people to take home dinner but I expect service from staff who are just standing around doing nothing. The barbecue is usually okay if you ask for extra lean brisket, otherwise they will give you a half pound of fat and a half pound of beef. Since this place opened many years ago, we have usually waited in the long drive thru line at least two or three times a month....

Okay on a regular day, 5 stars for the BBQ, but I'm giving 2 stars because my mother and I shouldn't have to doctor a meal she paid almost $200 for, and thank goodness we can cook!

My mother wanted to take it easy for thanksgiving this year, so she bought a "half-gallon" (didn't look like half a gallon, but okay) of dressing and sweet potatoes. She also bought the Cajun Turkey. I'm just gonna tell y'all what we had to do, to make it edible for us:

-Turkey: dry fresh out of the oven, so we made sure to pour chicken broth over it and let it marinate in it before the guests arrived. White meat was dry, but not even the basic turkey dry, it was Popeyes biscuit dry. I'm not joking. You needed a beverage with this for sure.

-Sweet potatoes: placed in a crock pot to warm, ended up having to add cinnamon, nutmeg, cinnamon sugar, brown sugar, and sugar to taste. Thanks to my mom it came out great!

-Dressing: ended up having to stir it up a bit with a little chicken broth. It was already kind of mushy so we had to be very careful. We added gizzards, Cornish hen juice (thank goodness we made our own dressing btw), and basically all the seasonings we use on our regular dressing. It didn't taste great that night, or thanksgiving day, BUT today, Nov 26, when it all marinated--it tastes how it probably should've tasted when my mom spent almost $200 on this.

All in all, if we're paying almost $200 we may as well buy the ingredients and cook it ourselves!!!

We were too busy doctoring (the meal we paid other ppl to cook for us) everything to take pictures, but I did get a picture of the LOAF of dressing they gave us. I understand thanksgiving is hard to cook and we expect to spend a cute coin, but if you're charging ppl almost $200 for not even the full meal, you gotta do better than this.

The exact price she paid was $184 and some change btw. For dressing, Turkey, and sweet potatoes--(allegedly) a half gallon. We know now ,not to trust too many businesses with the full thanksgiving meal. I'm thankful we had cooking talent and other dishes. The bread was...