James Avery Artisan Jewelry — Local services in Pearland

First visit was during holiday season I expected it to be busy so I ordered online. Upon arriving at the store I was the only person in the pick up line and was literally in line for 10mins before anyone acknowledged me being there. Once a representative came to assist me they were kind of pleasant, but not really friendly. Second visit was because my daughters bracelet didn’t fit. The have two areas designated for pick up and at least a half dozen designated for purchases but None for drop offs. There wasn’t anyone helping the floor when I went in and to avoid the line I went over to ask on of the empty pick up line for help. Kelly told me that they couldn’t help me and I would have to get in line for purchases. If the sign would have said that I would have got in line initially and been ahead of the 4 ppl that walking in behind me. The things they could improve on in my opinion are as follows: •Customer service, in regards to friendliness and general helpfulness. (The only ppl in the store that get attention are those making purchases.) •Clear signs designating what each line is for besides “pick-up”. •Also a drop off line would be nice. If I’m coming in just to get my bracelet cleaned there is no reason I should have to stand in line with the 15 people that are...

I don’t think I have ever written a review about bare minimum customer service until now.

I walked in the store about 7:05pm (store closes at 8pm) to only exchange a necklace. I walked past an employee cleaning the glass showcases. No greeting. I’m the ONLY customer in the store. I start browsing the showcases for two particular necklaces. After looking through 4 cases, I finally hear a “Let us know, if you need any assistance”. Me “Matter of fact, yes” and proceed to ask for the necklaces I was looking for. After a very dry, dull exchange, I presented with my necklaces backwards and tangled in the wooden case. It’s totally quiet. I ask for a mirror and it was a surprise that I wanted to try them. Again, dull, dry exchange. I finally decide. The rep proceeds to put the unfastened necklace in the felt case. I stopped her and told I would fasten it so it would not get tangled. She never asked if there was anything else I needed. I proceeded to leave and she stated “Come see us again”. After this experience, I thought to myself why????

I have been customer of James Avery since I was a little girl (15+years) and I have never had this type of experience. Truly...

I am very disappointed by the service that I received at this location. My boyfriend bought me a charm bracelet and a few charms for Valentine's Day, but gave me a gift receipt because he figured I would want to exchange some of the items. When I came into the store I asked to make an exchange. I was told that I couldn't get any money back. I proceeded to check out the bracelet options that I wanted to exchange as well as the charms. After I selected 5 additional charms and a bracelet I was told again that I can't have any money back. I was told a total of 4 times that I can not receive money back even though I never asked for money back . I was totally taken aback and feeling judged. I was unable to return the left over funds to my boyfriend's card and I asked to receive A gift card for the reminder. She didn't want to do that and tried to talk me out of it. When trying on the bracelet I was struggling to get it on and the associate just stared at me. I had to ask her to help me clip the bracelet on and she seemed irritated to do it. I'm not sure why you are in the service industry if you don't want to help people and judge them. I won't return to...