Jared Jewelers — Local services in Pearland

Just before our son’s wedding we took my grandfather’s wedding ring into Jared The Galleria of Jewelry in Pearland, Texas. The ring had been handed down to my father on his wedding day. He in turn gave the ring to me on my wedding day, and now it was my turn to pass it on to my son. The ring had my grandfather’s initials and his wedding date engraved deeply by hand. There were succeeding inscriptions. We took our ring into Jared The Galleria of Jewelry in Pearland for a light buffing. There was some confusion on the part of the goldsmith as to what he was to do on the inside of the ring, even though the instructions had been written down in plain English by the lead sales lady. She tried to explain to the goldsmith what was to be done. He was not grasping the instructions. I went into a protective, concerned mode and instructed them to do nothing to the inside of the ring – just buff the outside – do not touch the inside of the ring! This 107 year old family heirloom had survived the Russian Revolution, World War I and World War II. Then it encountered Jared Gallery of Jewelry. When my son and I, with great expectations, went to pick up our ring the sales lady retrieved it and with great fanfare opened the box revealing our ring, or was it our ring??? Imagine our shock, our horror, our dismay as we picked up the bright, shiny ring only to see that ALL OF THE DEEP ENGRAVING AND THE MAKER’S HALLMARK HAD BEEN GROUND OFF!!! It was all that we could do to control our anger. It was the only family heirloom of any value that we had of my grandfather and father. To make a long story short, Jared offered “store credit for store merchandise” at less than what the gold market value of the ring was on the day that we took it in to be buffed. To me this represents the ultimate betrayal by Jared The Galleria of Jewelry, the ultimate in corporate greed. I wrote them a letter telling them what it would take to “make me whole” as the lawyers put it. Jared did not reply. I have started to do what I can do to get justice. I cannot afford to take a giant corporation to court as they can outspend me any day of the week. Instead I have started picketing Jared. Yup, picketing them! Here I am, 73 years old in 4 days, spinal surgery just over 3 weeks ago and more to come, 2 fused vertebrae, and at least 8 herniated discs. Yes, every minute that I am out there picketing I am in pain, but I cannot let Jared corporate greed win, even if it kills me! My picketing must be bothering Jared The Galleria of Jewelry as they have called the local police several times about me. One rather nice police officer talked with me yesterday as did the head of the Pearland Town Center security. I explained my position to both. Both told me that I was within my rights. The police officer, Carlson, cautioned me to not set foot on the mall property as they could then file a complaint against me – point well taken - and to not stand too close to the curb because of the traffic. He also mentioned that I should be careful about the use of profanity as that too could bring in complaints. So far I’ve not used any words that could not be used in church. I do encourage people to boycott Jared. Later the District Manager for Jared drove in to visit with me, or rather to attempt to get me off the street corner. It didn’t work. He offered to buy me a drink, lunch – anything to get me off the street – not a chance. I want justice and now even retribution against their corporate greed. If you’ve read this far, please, lend me your support. Please, make this go viral online – send it to your family. Send it to your friends. Let’s show Jared The Galleria of Jewelry that corporate greed is self-destructive. They are a large chain with many stores. Let’s get their...

My husband and I went to Jared is Pearland, Tx to look at setting that I saw in their Overland Park, Kansas store. The sales lady Tasha found the setting I liked, it cost $1299. (I was trying to match my diamond wedding band. Then she said she had something better. She came with a larger setting that was approximately $489. She said this setting was a trade in and that the same setting brand new was about $2,000. I told her that I liked the setting and it was beautiful but I wasn't sure about the diamond she was trying to sell my husband. I have been researching and was looking into purchasing a wholesale diamond, but I didn't mention this to her. So once I said I liked the setting but was unsure about the diamond which was $6,000. She comes up with the idea that they can take a diamond out of another setting which cost $3200. This diamond would cost $3,000. I told her I wasn't really sold on it. She tried to get us to open credit and we said no. So then she said we have layaway so you can put $100 and that will start the layaway. I told her that I only wanted the setting because I wasn't sure of the diamond. She said ok, but when when she did the receipt she put the setting and the $3200 ring. I asked her to take it off because I wasn't sure. She insisted to keep it on there and think about it. My husband told her again, she is only interested in the setting. She said, no, no. Think about the diamond too. So we asked what are the terms of the layaway??? She kept saying don't worry. So needless to say, my husband went back last night (two weeks later). They couldn't find the setting or ring. They got on the phone, then came back saying their corporate office requested they send it back. Then Tasha tried to sell him another setting. He said no because I wasn't there and he just didn't want to do business with them. They did refund his money. I am glad I didn't get anything from them because now I see they are not trustworthy. I have also read a lot of consumer complaints. Back...

Not sure if all Jared or all jewelers are the same, but my experience here is horrible.

I purchased my brand new engagement ring from James Allen and get it resized here. The way they open the door for me, greetings and stuff is very nice, but the way they do with the ring is not.

The old man makes the process very long. He walks super slow like they own the time. It took me almost 40 minutes to get the ticket for resizing. They hold my ring with bare hands, no gloves. They put my diamond ring on the counter with no pads. It doesn’t feel great when seeing the diamond touching a hard surface several times. I wouldn’t mind about these if the ring got repaired as expected.

The ring was damaged badly when I got it back. I understand that platinum is super hard to cut or repair, but they could have warned it that they may not look perfectly after the repair, so I could have decided to proceed or not. My ring is a pave style that it has small diamonds on 2 sides around the center diamond. 2 small diamonds lost their brightness. 2 other small diamonds on the edges are subsided. Looks like they gripped it too hard with a pincer. And the cut looks aweful. We can see the dents and the cut clearly. The metal texture is also terrifying. It doesn’t go roundly and smooth as it was originally. The texture is randomly here and there that it looks like scratches.

I asked them to fix immediately. They saw the issues, but only the dents are fixed. The cut is still obvious. The texture still looks like scratches. And the small diamonds are permanently damaged.

Overall, a brand new gorgeous engagement ring after the resize looks like some $20 ring after a few years.

Thanks god I can...