Starbucks — Restaurant in Pearland

Good morning? Or maybe not in this case for our family. Wanted to do a breakfast surprise for Father’s Day of course by purchasing everyone’s favorite sandwich and coffee of choice. Typical wait of ten minutes or more at this location with of course a holiday exception so I didn’t mind at first. Until unfortunately the cashier forgot to put all the food we purchased in the bag. I saw majority of the food in the bag before I pulled away so I assumed everything was there. The cashier had also let me know she was still waiting on the rest of my food. But once she started bagging, she failed to double check that the order was completed before giving it to me.How embarrassing is it to get home and everyone has their food “EXCEPT THE FATHER” this was terrible. We live about 15 minutes away so a phone call was placed to the establishment and of course we had to go back and pick up the missing food. The drive thru line was wrapped around the building, if you park and go in you have to be careful so you don’t get blocked in. The inside of the store was also packed, the first employee I saw said hello, smiled and kept walking to the back. The next person I spoke with acknowledged me and said she was who I spoke with. She was friendly, apologized and said she would make my order. However, she served the drive-thru first before completion of my order which was already completed originally first but done incorrectly. 15 minutes back home later and the moment is of course come and gone. Food and coffee from those who waited is already cold. It’s food heated in a microwave so once it’s cold it becomes chewy and somewhat tough. It’s too hard if you reheat it again.The cashier offered us a $4 gift card for the inconvenience in return of the misunderstanding but that’s nothing compared to the loss of the moment. Who wants to spend $4 at the same place again that gave such poor service to begin with. If I wanted to spend $30 at a fast food restaurant then I guess I would have been better off going to a leading competitor. Second chance? Maybe? But not this location unfortunately it was a bitter...

I’ve been coming to this Starbucks location for years, and I’ve generally had a good experience. However, over the past two years, my feelings have started to change. I live in Houston but work in this area, so I come to this location because it's convenient for my commute. I usually place my mobile order while I’m still on 288, before I even reach the Sam Houston Tollway (Beltway). Despite ordering ahead, my drink is often not ready when I arrive, and I end up waiting — which defeats the purpose of ordering early. What’s frustrating is that there are usually about six staff members working, but only one or two seem to be making drinks (one for the drive-thru and one for in-store orders). It’s hard to understand why more people aren’t helping to get the orders out when there are customers waiting. This delay has become common enough that I’ve started limiting how often I come to this location. To make matters worse, there have been times when my drink wasn’t made correctly. Unfortunately, I don’t have time to wait for a remake, as I’m usually close to being late for work. I typically visit during the 6:00 AM hour when it’s not even busy, so the slow service is especially frustrating. On a positive note, the staff is generally friendly and welcoming. Some even recognize me since I visit frequently. There's one African American woman — I believe she may be a manager — who consistently stands out. She greets customers, communicates clearly about drink status, and delegates well to keep things moving. When she’s working, the experience is much better. I truly hope this review helps encourage improvements at this location. I would hate to stop coming here, as I love Starbucks and appreciate the convenience — but the ongoing delays are becoming too much...

I couldn't get to my desk fast enough to write this review. Today, September 23, 2024 at 7:20 a.m. I visited Starbucks as I normally would before heading to campus. I had two orders, one Iced Espresso (added cold cream) with a breakfast items, and a Grande White Chocolate Mocha hot. When I received my expresso, I noticed that the foam was very watery and asked the Barista to have the cream remade in a cup and I would pour it on top of my drink. She proceeds to get the manager to speak with me regarding my drink. I explained to him my issue and he said rudely, "we don't put foam in a cup." I informed him that this issue had occurred before and I received it in a cup the last time. He then stated, "No, we will not do that for you." I asked him for his name and he said, "Jason, with a capital J" and walked away from the window. I removed myself from the drive thru and went inside to speak with the manager and he said that, he is the manager. I informed him that his comment about a capital J was not necessary and unprofessional. He then mentioned that he wears a headset and was speaking with another customer. I don't know if he thought I was ignorant or in a mood for jokes, but this was uncalled for. Even if he was speaking with another customer, he was also rude to them with his "capital letter comment" because he is taking customer orders, and not HIS. Not sure if he was having a bad day or just provides horrible customer service on a daily, but I did not appreciate this type of service. I also informed Jason, "with a capital J" that I would call corporate and he said that fine and walked away. I called corporate as fast as I could and decided to make sure I write this comment and I hope Jason with a...