Cream and Cones — Restaurant in Pelham

**First Time Visit Alert - Warning LONG detailed post!

Pros Very open & spacious. You can watch your food being prepared. Mask, Gloves, Frequently Sanitized from station to station. Fresh, Memorable Ice Cream (You can taste each ingredient) & Sno Cone

Cons Orders were not close to prepared correctly Jessica was not very knowledgeable about the ingredients for the rolled ice cream. Wait time in the restaurant well over 45 minutes Out of a few items

Experience: We waited in the car 20 minutes before sending her in because there was a crowd. I initially sent my 13 year old daughter in with our simple order text to her - no modifications. We thoroughly reviewed the menu online while we were waiting.

Rolled Ice Cream: #11 Butter Pecan #16 Walking Dead

Waffle Cone with medium cookies & cream ice cream.

1 strawberry/green apple sno cone

1 sausage dog - out of stock

She added peanut butter to my #11, no almond butter and I had no idea until AFTER we left and I tasted it. I can’t eat peanut in dairy, it doesn’t agree with my stomach. I had to toss it. In addition my daughter said she rolled mine by hand (with gloves) which is why the two rolls look so different. She even put “create your own” on my receipt.

She added bananas to the #16, no Nutella and my friend said she didn’t taste any cheesecake. Although it was NOT what she ordered, she loved it and will come back, she was visiting from Selma, Al.

I had to finally come in the restaurant when hers was been made because my daughter called twice because Jessica had no clue what was the base for the rolled ice cream and it’s our first visit so of course neither did we. She kept referring to the ingredient option posted on the window in front of her on the FT calls.

I saw here initially rolling with her hands and then she grabbed the tool. She shared that the owner left her there alone at 3:00 pm due to an emergency and also only left 1 tub of ice which was gone way before we arrived. She said it may be enough to make a small cup after I shared that it was technically our reason for Googling them, my daughter wanted a Sno Cone. She showed me ice with a crack through it and said she couldn’t use it.

All and all, we would recommend and visit again with hopes of them...

Ok... So this review is complicated. That's appropriate since Creams & Cones is complicated. They serve dipped ice cream, rolled ice cream, dippin dots, paninis, waffles, and cheese balls covered in liquid nitrogen. The ordering experience was confusing. If you want ice cream, you order from one menu... Oh... You want rolled ice cream? That's on another menu over there. It felt like I needed to be a "regular" to know how to order. That brings me to my next point. There were two young guys working behind the counter. They would whisper to each other and smirk. It was like they were cool kids in a clique that I wasn't in. The bigger one was "that guy". You know what I mean. You walk into a bowling alley and see "that guy". "That guy" is hanging out by the counter talking giving a chin lift to regulars as they walk by. You'd probably see "that guy" in an arcade. He's a little too old to be in an arcade. He's really good at the first person shooter. Not the new one, but the one with grainy graphics. Almost always, "that guy" is cool in his environment, but when you take him out of his environment, whether the arcade, bowling alley, or this ice cream shop, "that guy" isn't cool at all. He's just an over confident jerk. Anyway, the ice...

Very creamy and absolutely delightful! So many choices-I took my daughter & 2 grandkids & my dad so he could pay! 3 of us got rolled ice cream & 2 got cups. (1 of the photos I took after partially eaten because it looked so good I almost forgot to take pic) The ice cream was delicious. We could have split the rolled ice cream because they are HUGE! For the rolled ice cream, choose a base (they do have a lactose-free option) and then you choose a recipe of which there are many, then 2 toppings. They also have milkshakes, sundaes and scoops with cones or in cups. We stayed for 2 hours while we sat around and ate, shared and talked. It was a great place to sit & visit while eating! I didn’t think to ask the girl’s name that was working - she may be owner, not sure but she was over the top nice, patient & helpful; very sweet like...