Very unprofessional . We always go here and our son who is only 10 years old don’t eat Mexican food . So he gets McDonald’s and takes it in been doing this for years and we just did this last week. So my husband and son and me go there tonight my son has his McDonald’s the women who sat us always seats us and was the same girl who seated us last week and seen my son have his food never once was something ever said till tonight, she seats us we are sitting there a good 15 mins no drinks or chips bought to us but 2 other couples comes in and she seats them gets there chips and drinks and we’re still sitting there waiting then finally a young man comes over and ask us what we want to drink and we ask if we can have some chips and salsa he said yes let me go get that for u then he leaves we’re waiting no drinks and no chips and salsa, then the lady comes up to my husband and tells him in Spanish my son can’t have his food in there so we will have to leave mean while there’s no where on the building or windows a sign saying no outside food , and they know us from coming in there all the time and they know our son always brings his McDonald’s. So when we was leaving out a guy was holding the door for us that was going into eat saids he know some of the people that work there and to tell the manger which nothing will be done because they messed up our order twice before and gave us attitude when we wanted it fixed but anyway this guy also looked around with us and took notice to there where no signs saying this . So if you gonna make this a rule starting now when we been coming there for years and let week and noting was said hang signs up then and don’t wait till after you seat people to...
Read moreI almost never give negative reviews on Google but I have to today because our experience here the other night was awful. I worked in restaurants for 10 years as a server and bartender, so I understand when servers are weeded and struggling but also when simple things should be done and they're not.
On arrival, I noticed that we were one of 3 tables occupied, and this was in the middle of what should be the dinner rush. The waitress came and took our drink order, mine, a house margarita on he rocks with salt, him a beer. My margarita tasted like some chemical sweetener and that it had just come out of a bottle labeled "margarita mix". They had also used regular table salt for the rim, which to me as a Tequila drinker and a former bartender is an obvious no-no. There was Tequila in it so I drank it.
The waitress had brought chips and salsa to the table and I always order guacamole first thing for the chips. The guac that arrived was smooth like yogurt and was obviously out of a container or bag. It was in a small dish like a ramekin. I looked at the picture of the molcajete dish on the appetizer section of the menu and thought, "huh?" When the waitress came back, I pointed to the picture and said, "Sorry, but we wanted the fresh guacamole." It arrived and we ate it but at the end, I saw that they had charged us for the little yogurt guacamole. I paid for it because I was just ready to get out of there at that point.
The enchiladas I ordered were tasty, no problems there at all but we had already decided we wouldn't be coming back. I tipped over 20% but there is a lot at the restaurant that can be improved and unless it comes under new management, we probably...
Read moreWe had wanted to try this place for awhile. Upon walking in, the decor was indistinguishable from any little restaurante in the Quintana Roo region in Mexico. Beautiful, vibrant Aztec styled furniture, handcrafted tables and art instantly transported me back to Tulum. I was sure the food would be similarly authentic. I was not disappointed! First, the staff was incredibly hospitable. I cannot stress this enough. We were welcomed as if we were family.
After being seated at a gorgeous hand carved table depicting deities from the Aztec mythos, we had a moment to peruse the menu. The options and combinations were nearly endless. I saw that the pico was freshly made and my heart skipped a beat. My wife ordered the Sante Fe Nachos with a side of the fresh pico de gallo, and I asked for the Burrito Gigante with steak tips smothered in salsa verde. My children ordered various antojitos made to their liking. We were salivating at the incredible aromas wafting from the cucina.
The food came before it seemed physically possible for it to, piping hot and looking delectable. I tucked in to some of the best authentic Mexicano cuisine I've ever had in the States. It was obvious this food was made by someone with a passion for cooking. Words fail me as I sit here attempting to describe the way this food delighted the senses. Go there and let the food speak for itself. My entire family seemed lost in their individual dishes. We will most certainly be visiting this unique establishment for many years to come. Thank...
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