Hanover Nissan — Local services in Conewago Township

Our 2012 Nissan Juke wasn't running right and it needed inspected. We stopped at Hanover Nissan to see if they could look at it. They gave us an appointment a week and a half later anc told us if it breaks down in the meantime to have it towed there. Breakdown it did. We had it towed to the Hanover Nissan dealership. They were able to look at it a few days later. Initially, they told us the air conditioner compressor was broke and the serpentine belt. We told them to fix it. Then a couple days later they called and said the alternator was bad and needed replaced. We agreed to the repair. Just when we were expecting to get our car back they called again... they told me, "your car is running but the air conditioner doesn't work" They told me that the module that runs the AC that's linked to the car's computer was bad. They quoted an additional $880 plus labor...this was on top of the already $2100 repair bill. I asked the service tech if he was sure it wasn't a fuse or something. He said no, that the fuses were all checked. We decided to take the car home without Air Conditioning at that time. We picked our Juke up and paid our $2100 repair bill. That night we bought/financed a new Nissan Rogue at Hanover Nissan. (Up to this point we trusted them.) We took our Juke (uninspected, because I guess they forgot) home along with our new Rogue. A few days later my husband was tinkering with the Juke, trying to see if he could fix it himself. UNDER THE HOOD, UNDER AN INTAKE TUBE HE FOUND A SMALL BOX WITH A FEW FUSES IN. (He had looked up the repair manual online) ONE OF THOSE FUSES RAN THE AC. A "10 AMP" FUSE...IT WAS BLOWN..HE REPLACED that fuse and guess what...COLD AIR blasted out!!! The AC has worked since. How much is a 10 amp fuse? A couple cents? If we had agreed to it, they would have charged us almost $1000 more for a part we didn't need! It made me wonder if we actually needed all the other parts they replaced. I contacted the service manager, Frank. He said he would look into it. A week later when I didn't hear from him I contacted the General Manager. When I didn't hear from him, I posted a complaint on their Facebook page. Before that day was out, the General Manager contacted me. He said he would look into the matter. Days later the service manager called. He asked what they could do to get us to trust them again. My husband and I talked and agreed we wanted the cost of labor refunded to us. In addition, we wanted our Juke inspected AND any future parts we need were to be at dealer cost. (This would be a deterrent against putting unnecessary parts on our car for extra profit. ) The service manager refused. He said they would inspect the car and give us $300 credit towards parts...how would we know we actually needed the parts!?? They almost ripped us off once! My husband told them this happened either due to incompetence or dishonesty. The service manager said it was neither. Now we have this Rogue we purchased from them. (We love the car) We do not trust this dealership. How can we possibly get our new car serviced there.

**IF YOU TAKE YOUR CAR THERE TO GET REPAIRED. MAKE SURE YOU ACTUALLY NEED ALL THE PARTS THEY ARE REPLACING!!! *I'm contacting the DMV and State Attorney General's office to file a complaint. Have they done...

I’ve been using this dealership for years. I actually purchased a car from them. However, when I went to buy my Pathfinder, they didn’t have one available so I went and bought it from Faulkner in Harrisburg. I still brought it to Hanover for my service work and my oil changes. The last time I had it there for an oil change I asked them to check because I was hearing a ticking noise. They came back and told me that it was the timing belt that needed replaced. And it was 6100 for the timing chain and then another thousand for the cover. My husband specifically told them that he doubted it need a cover and he didn’t want them to replace it at the cost of $1000. They said they ordered it just in case. Then instead of calling us and telling us anything they just automatically put that thousand dollar part on my car. we were not happy about that at all. But it was already done. There was nothing that we could do. It’s also funny how it still has the same ticking noise that it had the day that I took it to the dealershipI go to get an oil change somewhere else today because I was just so unhappy with Nissan and I find that they never replaced the dipstick there’s oil all under the hood of my car. I don’t never look under the hood of my car. I find it very incompetent that a Nissan dealer that is supposed to be a professional forgot to replace the dipstick. So now I’m running around trying to find one for purchase. I actually had to end up ordering one at the cost of $17 and some change. So on top of everything else that they charged me, I’m still adding to that because of their incompetence. I will never go back there for any services and I will never go back there to...

Issac was professional and helpful. Some how from when I made the appointment for the vehicle I wanted, the price of the vehicle went up. When asked why the price was different, the Sales Manager stated he had changed the price that morning and it just had not uploading to the web yet. This car has been sitting on their lot for over 70 days!! If anything you lower the price to get it moving instead of wasting prime real estate on your lot. I have worked in car sales for many years. I asked to see the vehicles invoice. The sales manager tried to say they didn't have invoices on used cars. Yet, another lie! Every vehicle has an invoice. He offered to print out the JD Power & Assoc price for me. Then when asked to come down in price, the sales manager refused. I explained to Issac that I understand he is here to make money, as is the Sales Manager, so I would not waste their time and called for a ride to leave. As I patiently waited on my ride, almost entire sales staff came outside, to watch and wait for me to leave. Extremely unprofessional! Again, Issac was very nice and helpful, the sales manager needs a training class or two!

Add to edit : Please tell me what statements I made were untrue? The price change? The vehicle being on your lot for over 70 days? The fact your sales manager would not let me see the invoice? The fact I was given the JD Power & associates suggested price printout? The part that your sales manager refused to come down in price? Did 3 or 4 employees not follow me outside one being a female smoking at your main door? Please do tell what I misrepresented in...