Baskin-Robbins — Restaurant in Pensacola

One of the young ladies was disturbed because we came in and ordered 15 minutes prior to closing. Her demeanor and attitude gave off annoyed and bothered about a job she CHOSE to do. It was as if there was a rush to try and close/leave at the closing time which is 9pm. There were two other young ladies working along side her with an empty store (just us 3 customers who came together). Now if your concern was to get everything cleaned and prepped prior to closing (which we could see that some of the work had been done), then why not have one of the other two workers clean/close while you assist your last 3 customers of the night? Or vice versa. At checkout, she did not ask if we were paying separate and just combined the order and provided the total. When one of the people from my party stated, “oh it’s, separate” she seemed bothered to correct the cash out totals and briefly looked to another associate for help before my mother said, “I’ll just pay.” Ice was great as usual but there was definitely an unsettling vibe...

The ice cream is great. The shopping center the store is located in is not in great repair. The sidewalk is dirty. The outside park bench seats are also stained and the outdoor trash cans are just plain disgusting. If this were my place of business I'd clean up my section of the strip. Inside there are lots of handwritten and taped up signs. It's the 21st century and I'm sure the owner has a printer. Hand written signs in a professional setting is a pet peeve of mine. It's not hard to print it out and use a self laminating pouch. Instead of having tattered paper. A few touches would take this place from good to great. And they have other BR's popping up all over our city now so they need to get competitive. The ice cream is still the...

I showed up here at 10:40 today with my elderly father and son. Upon trying to open the door, I saw the sign that they didn't open until 11:00. No problem. We started to walk away so we could come back when they opened, only to be warmly welcomed into the store by the owners anyway. They were so kind and eager to please us. That they did. I wanted to thank you guys for being so forgiving with your time and service. Bravo! What an inspiring example of how to be towards other people. Sleek looking...