KFC — Restaurant in Peoria

Terrible experience all around. Service was bad. Food wasn’t tasty. Order wasn’t accurate. Ordered through the app, at pickup I was told I would need to wait 16 minutes for biscuits. When I asked why the app said it was ready the girl at the counter said because when they print the receipt it alerts me that it’s ready. Then why print the receipt if it’s not actually ready?! I couldn’t wait because I had people waiting on me. So, I chose another side even though we didn’t want that at all. When I got home I realized that they forgot the gravy. Large mashed potatoes. And no gravy. I called to let them know this in combination with having to select a side we didn’t want basically ruined our meal, it was unacceptable and I wanted to know what compensation they could give us. I asked for a manager, the girl who gave me the food said she was the manager. After I explained the situation and asked what they do when this happens she told me I could either go back to pick up the gravy (I couldn’t) or I could come in another time for a free chocolate cake. Basically telling me to come in again and buy more food to get compensated for them screwing up our order. I told her that wasn’t appropriate. I asked her to put herself in my shoes. She stumbled around saying I should just accept an apology and drop it. Then she put me on hold “to speak with another manager.” A guy got on the phone and asked me to explain it to him. So I did. Then he asked what I wanted him to do. I said “well, what can you do?” He said I could come back and get everything fresh. I said I can’t do that. Can you offer a free meal in the future? No reply. Can you refund our order? Nothing. He echoed the girl and said “Mistakes happen, we’ve apologized. What else do you want?” I told him I wanted the. To take accountability and comp a meal since this one we paid for was basically ruined. He mocked me and said "Missing gravy ruined the whole meal?” I said “Actually having to accept a side we didn’t want and then missing gravy did ruin our whole meal. The mashed potatoes are pretty bad without gravy and we like to dip our chicken in gravy too.” I asked him what was so hard to understand multiple times. They kept me on the phone for over 10 minutes while my plate got cold. I said if he couldn’t do anything I could just talk to the regional manager. Or even the actual store manager. He basically just argued with me about my experience and never satisfied the issue. Terrible management style. I saw this was going nowhere so I said I’ll just speak to someone else. I ended the call with this “You guys are so inept. Good luck in life.” I wish I’d actually looked at or tasted the chicken before making the phone call. Because I would’ve included that the chicken was soggy in places and breading was falling off in others. Taste wise- yeah…not good. They were clearly using old oil. Actually nothing tasted good. The best part of the meal was the coleslaw we made at home before ordering. Word to the wise… just go get an 8 piece from Fry’s, it’s $8.99 and way way better. Not even joking or being snarky. The food was awful. But when entitled lazy employees can’t keep you satisfied by simply comping a bad experience it makes the taste in your mouth even worse. Never ever going back. Ever. I’ll be contacting the store manager and the regional manager, even the franchise owner if need be. I will make a complaint with KFC corporate if I have to get someone to refund this sad excuse for a chicken dinner. Do better kids. Take some pride in your work. Take pride and use respect when serving people overpriced food...

Went to this KFC for lunch there was only 1 customer in the curbside pick up no customers in drive through and no other customers in the store. When I got there there was no one to greet me no one said if I could please wait no one in sight at all. After standing around for 5 minutes waiting for someone to pop up and no one did I finally had to Hollar out if anyone ws there. Once they finally showed up there was no apologies for the wait or inconvenience instead I get told to oder at the kiosk. I've never used those kiosk at any restaurant before as I also pay in cash and prefer talking to a person so I asked if she could come out to help us and she said just 1 moment. Another 5 minutes later and still no additional customers in drive through or restaurant and she still didn't come out to help us so I had to yell for her again. Now she comes out with attitude when I tell her that I need help finding the $5 meal deal on the stupid kiosk and instead of jumping to give me a hand and insure my business she looked at me like she's an idiot (clearly is) and still unwilling to help at which point I gave her a piece of my mind took pictures of the empty establishment and turned away 3 customers who were going to come in behind me but fortunately I was able to convince them to take their business next door to taco bell where the customer service is leaps and bonds above this KFC. If I could give the servers no stars I would because 1 star is still way to generous for this place. Oh not to mention that most of the tables were greasy and had chicken skins left on them. This location has been suffering for a long time and it's so obvious to tell. At this point the franchise owner would probably be better off closing down this location then continuing to loose money paying incompetent people to loose all...

Honestly the rudest employees I’ve ever encountered. Only one (our cashier) was kind and understanding and gave good service. We ordered a $20 meal that had 6 pieces of chicken, four sides, and four biscuits. We also got three famous bowls and two large drinks (not applicable to this review). The person checking us out was amazing and asked another coworker how to add my meal into the system (he seemed new which I was totally understanding about) and that coworker didn’t know how to do it and told the poor guy to ask another coworker. She said that they weren’t doing ANY family meals for the rest of the night. And I looked at her and went “love, that’s not a family meal” and she went “well we’re not doing anything that’s an 8, 12, or 16 piece” and I just stared at her and chuckled a little saying “it’s a 6 piece” and pointed to the sign. Most of these employees don’t even know their own menu which is INSANE to me. We had several people (customers) come up to us warning about how long our order might take to get to us. Some had been waiting almost an HOUR and they got their order wrong so they had to wait another 30 minutes to get the corrected order. They told another customer that they “didn’t have anymore chicken” a few minutes before we got there which was extremely concerning considering it was 5:30PM and peak hours. We eventually got our order and everything seemed correct (checked it at the counter and in the car) but they forgot to give us our cups for our drinks as well as another customers cups for her drinks who had just ordered as we got our order. When we asked for our cups, the lady at the register (who said they weren’t doing family meals) gave me this really nasty look and attitude. I 100% would not recommend this location!! If I could give zero...