Panda Express — Restaurant in Perris

Terrible management & understaffed. Only drive thru was open Sunday 7pm when I visited. Ordering inside the store was not allowed.

I walked in to avoid 20 cars lined up in the drive thru. Said they were only doing Mobile orders, or drive thru. So I went to my car & downloaded the app, but the new Almond Chicken wasn't on the app. I go back inside, & the manager tells me to write Almond chicken on the app Notes section & she'd fix my order. Said I'd be waiting in my car since dine in wasn't available.

Fast forward— I've been waiting 20 minutes in my car when I can't take it any longer and walk in. My order was sitting right next to the register for who knows how long. That's inexcusable. Dine in wasn't available as it is, so be on top of your mobile orders if you're going to be restricting dine in.

(Not the employees faults)

A sweet employee apologies when I tell her I'm discontent with my order having went cold now, she says she completely understood and would make me a fresh order.

She comes out with my order & explains they've been understaffed, that's why dine in isn't available. She says she's felt like quiting since it's overwhelming. I sympathized with her, told her to breathe and just focus on what can be done, and also to mention to tell the manager to have better communication with how to handle online orders.

This is just another corporate chain that does not want to offer better wages to attract employees. The result is the lines are wrapping around the parking lots and you have stressed out employees trying to do their best being overworked. I will GLADLY pay more for my meal if it means you're properly staffed and paying...

I went for lunch and I ordered a kids meal with just orange chicken and fried rice. This location has an AI system for the drive thru, and with the rain an individual spoke on the speaker and it sounded like she was at home or in a corporate office. This was not the original AI robot voice like before that I have gone. So then I repeated the order and I also asked for Dr. Pepper, but then an employee from the inside spoke on the speaker and I could tell the voice change and she said they didn't have Dr. Pepper and what other choice I wanted pick so I decided Coke. Then the employee told me the total and I pulled up the window. The lady that handed me my food and drink, she was friendly and I asked her why the AI system wasn't working, is it the rain? Because I noticed that someone voice sounded like she was far from the facility and then I noticed the last voice was from an employee from the inside. She said it was me and I said oh wow that is interesting that they rather have someone remotely take the order when AI system isn't working rather than have you take it like we used to. She mentioned that the remote employee couldn't tell me about the Dr. Pepper since she wasn't physically in the store so that's when she had no choice then to jump in and take over my order. Then we shared a laugh and I went to enjoy my meal in the parking lot before heading back to work. It's good that Panda Express is running this new technology and I just want thank the lady that gave me my food today and share...

I have driven to this particular restaurant twice and only to find their door is locked. The only option you have is to order food through an extremely long line at the drive thru. The staff is so incapable they can't even create a sign to warn you that the door is locked. The consumer has to park get out of their vehicle and walk to the door to find it locked. The staff would prefer to annoy and frustrate the patrons. I can only surmise they don't want my business. I left without getting ordering any food. STAY AWAY THEY DON'T WANT YOUR BUSINESS!

Now two weeks have passed since the above post. This Panda Express restaurant continues to circle the toilet. You can only order food through the "Drive Thru" is still backed up. Out of four patrons three of us had to sit for long periods for food in the parking lot. I am guessing this is because they don't have a full work force. HOW LONG DOES TAKE TO HIRE STAFF? They now have a sign on the door to warn customers that you cannot enter the restaurant to order food. The sign is worthless unless you have exceptional eye sight, because you would miss it unless you park, get out of your vehicle and approach the door. I will repeat THEY DON'T WANT YOUR...