Wendy's — Restaurant in Peru

I tried calling the store with my issue but I only get a busy signal. My order was wrong, I ordered the son of the baconator. Unfortunately when I got home and opened my sandwich, it was a single patty with cheese lettuce and tomato on it(i dont even like tomatoes) Disappointing, I should not have to open my food in the drive thru to make sure its correct. Also I accidentally passed the first window for payment. I'm sure this is a common mistake. Instead of just allowing me to go to the next window I had to physically get out of my car and pay the lady at the window. I would not say she was rude. But I never got a thank you or anything. She said nothing. I'm not one to write a reviews but since the phones are busy I had to resort to this instead of speaking directly...

The girl that helped us at the counter was excellent, and seemed to be the only one interested in working. She was trying to clean when we came in but had to stop to help us as none of the other employees bothered to stop talking to each other to help. My brother asked if an item contained gluten, and the manager (rudely) said they aren't allowed to give out that info. The soda/ice machine smelled like mold. There was some type of fluid leaking on the floor by the napkin and condiment station. The men's restroom was disgusting. We ordered our food to go, and once on the road, we discovered that we had our food plus someone else's order. The fries were cold, the Frosty was runny, and the chicken wrap was just plain gross. Other than the one nice girl, not a...

The restrooms were disgustingly filthy!! We couldn't use them because of the unsanitary conditions!! The doors, windows and dining room were dirty too. Very short-staffed, so we weren't acknowledged for several minutes. The manager, Nikki, was doing the bulk of the work and constantly reminding the staff how to perform. We felt very badly for her, especially because of the nightmare-of-a-customer behind us. Nikki diffused his complaints and outbursts very well, while practically babysitting the staff. It was a very uncomfortable experience for everyone in the dining area. My order was correct, but not my friend's, who has food intolerances. Because of our observation, it was easier to cut our...