Chipotle Mexican Grill — Restaurant in Peters Township

I go to the location at 3840 Washington Rd all the time and I am always pleased with the food. On 11/10 2021 around 6 pm, I went there and while waiting in line a lady with a chipotle uniform on was yelling and berating the crew that was working there in front of everybody in the store. It made my girlfriend and I very uncomfortable and it was extremely unprofessional. While this was going on, the crew still were very friendly towards us, took our order and made our food in an efficient manner. After several minutes of her yelling at them, the lady finally left. I asked the crew if that was their manager. They informed me that she was a manager from a completely different location and I believe her name was Cheyenne. I am very impressed with how the crew continued to work well throughout the major scene Cheyenne was causing in the store. I will gladly come back to this location many more times. However if I ever enter another location and see Cheyenne working, I will immediately turn around and leave. The way she was screaming at the crew was completely uncalled for and humiliating. Again, I want to commend the staff at this location for the way they pleasantly and professionally handled the situation, especially when that "manager" was incapable of just...

I see that this is not their first time. I recently visited this location Washington Rd and wanted to share my experience. While the restaurant was lively, I found that the service and food portions did not meet the usual standards I’ve come to expect from Chipotle.The employees seemed rushed and were not very attentive. Additionally, the environment felt unwelcoming, which made the experience less enjoyable. This led me too think it was the color of my skin for the unprofessional customer service I got, but with research I know that's not mainly the reason. The portion sizes were also noticeably smaller than usual, which was disappointing. This might not be representative of their typical service, but by the looks of the reviews this happens often, i think I speak for everyone frustration in the reviews.I really hope that the management addresses these concerns to ensure that future visits meet the high standards associated with the Chipotle brand. Y’all are making all this money to stay open but can’t keep a good food supply with what skimpy portion's I received. (Do not tell me to reach out nor contact because I already did… and was told there was nothing that you could do) Love to see nothing has changed since the 4...

The staff at this location need to be thoroughly re-trained. Multiple times have we gotten home to find orders missing items or to have found simple orders made very incorrectly. For example, my wife ordered a bowl with steak and rice. Literally only two ingredients. The lid on the bowl clearly listed the two things that should've gone into it. The bowl somehow had multiple other ingredients. The solution apparently is that they could replace it. So....we could drive another 40 mins round trip for something that should've been simple! When I asked for a simple refund on the item; I was told that the store manager doesn't have authority to do refunds. In what world can a store manager not authorize a refund for $16? I simply wanted to spend our money elsewhere. Finally, after calling the 1-800 number, and declining yet another replacement, I was able to get a refund. Get back to basics Chipotle! Your portions are smaller than ever and we've had enough of the mystery dinners! Last thing: if you look at all the recent reviews you'll notice a very common theme - no one is happy and that leads me to think that nothing will be done to improve! Go...