Gong cha - Chinatown — Restaurant in Philadelphia

Awful experience. We went there during the BOGO day. We first confirmed with the lady at the counter that this store is participating in the BOGO event today. She said yes. We then proceed with “Can I get a BOGO pearl milk tea?….” She confirmed with me the 70% sugar and less ice, I checked out.

Shortly after, I received only one drink. She looked confused like she didn’t know why the other person made only one drink when I asked for my second drink. The other lady who made the drink came over and straight up “Nothing we can do. You didn’t select the reward on the screen.” The way she said it, you can tell she had said the exact same sentences multiple times and knew exactly what happened and still didn’t bother to jump in and help.

I ordered directly from the staff with clear instructions that I’m looking to get the BOGO. The staff didn’t say anything about what I needed to do on the screen. Next thing I saw on the screen was to swipe my card which I did. And you are telling me it’s my fault you didn’t place my order correctly or even tried to give proper instructions?

This is really poor customer experience. Not following the SOP to confirm with customer before checking out, and no acknowledgment or service recovery provided after the mistake was made. Probably the worst place in the entire Chinatown.

I am only one customer to Gong Cha but I am sure there are more out there who had the same experience from your team members’ carelessness, and you are losing loyal customers that you don’t realize. Really a shame. Oh, I didn’t even mention I asked for less ice and got...

As a coffee lover, I have to say that my visit to Gong cha far exceeded my expectations! From the moment I walked in, I was greeted by the friendly and attentive staff who were eager to help me decide on the perfect brew. The shop has a beautiful and cozy atmosphere with plenty of natural light and comfortable seating.

Not only did the coffee taste amazing, but it was also incredibly well-prepared and served at the perfect temperature. The baristas took their time to make sure everything was just right and even offered recommendations on different blends and brewing methods.

What really stood out to me was the variety of menu options available at Gong Cha. From classic espresso drinks to more unique options like the lavender latte, there was something for everyone. The food options were also impressive with a great selection of pastries, sandwiches, and salads.

Overall, I had a fantastic experience at Gong Cha and would highly recommend it to anyone looking for a top-notch spot. The combination of exceptional coffee, friendly staff, and cozy atmosphere make it a definite 5-star...

I was so excited for another Gongcha opening in Philly because they are my favorite boba tea brand and I’ve had nothing but good experiences at the other location. I’m not sure if it’s because they are new and their employees need training but both times I’ve ordered from here, their drinks have been SO sweet. I always get the same Green Milk Tea, 50% sugar. Usually I’ll taste more of the tea and less of the milk but here, both times, it just tasted like milk and sugar. I don’t know if it’s because they don’t have labels on their cups and just forget what customization I asked for but I’m really disappointed and hope they improve. For now I’ll stick to the Wing...