Pietro's Italian — Restaurant in Philadelphia

Last night, my GF and I went to Pietro's. We ordered Caesar salad and pizza for our entree's and asked for them to come out at the same time. The salad came out way before the pizza, which must have been a slight communication but just wasnt desired. We also asked if we could split a pizza (half of two pizzas). Our bartender indicated we could and gave no information that we could perhaps incur a charge for this. The pizza was decent and the salad was somewhat subpar ($19 for a chicken Caesar salad... should've been at most $12. Nothing special).

When we got the check I realized the numbers didn't quite add up to what I had expected. The bartender rang in the pizza as a custom pizza which resulted in a much greater charge than the stated menu price. The medium pizza is $20. Ours came out to $28.25. A 40% markup for a split pizza is honestly ridiculous. It is not like the restaurant incurs a greater cost. But that isn't the main issue... we were never informed of this. Had we been told it would cost any more, we would not have elected to get this pizza and would have chosen another option. When I brought this to the attention of the bartender, she wasn't entirely sympathetic so I promptly asked for a manager.

Dave, the manager that came down, explained to us what happened. Apparently she had to ring it in as a custom pizza with a ton of add-ons. I told Dave that this ought to be conveyed to a customer. No one in their right mind would pay $28.25 for the pizza we got. He agreed there was a communication fault and adjusted the bill a bit. Apparently, it was rang in incorrectly (entirely the bartender's fault), and he took off some more. The final cost came to $22 for the pizza.

Now, if I realized a customer of mine was not properly informed of additional pricing, I would make sure (at minimum) that the bill reflected the menu price due to the communication error. Unfortunately, Dave did not do this. Dave decided to tag the $2 extra, which just seems petty at that point. If the split charges had been advertised properly or conveyed by our bartender, this all could have been avoided.

To the owner, congratulations on your additional $2 in revenue. I hope you use that money well, because you lost two future customers and we will convey this story to others. And I can guarantee to you, the future revenue streams of two customers is much...

ROACHES, RANCID, AND RICE, OH MY! I usually write reviews only when my experience is memorable. So I have been coming to Pietro's for many years. I go at least once a month. My favorite food as many of you know is Chicken Marsala with a side of pasta and I usually split a Caesar Salad with the person I go. Tonight was a terrible experience.

I ordered the Marsala. When they said it came with risotto, I said that I usually just get a side of pasta. They said they didn't do "sides of pasta" and never even heard of such a thing. I asked for the manager. The manager said he was working there for a year and a half and asked when was the last time I came in. I said I came in about five or six weeks ago. He then fired back with, "but you said you come in once a month so what is it?"

At this point I knew I wasn't getting a side of pasta. So instead they charged me 9 bucks for a children's order of pasta (which was the same portion of the side of pasta they usually give) and instead of the risotto, they up-charged me to replace the risotto with spinach.

When the food came, the mushrooms tasted rancid and my buddy's meatballs were only room temperature in the center. We both decided to stop eating and just pay the bill and go because we were both worried about getting sick. So, that's what we did. About an hour later we unfortunately started getting some pains in our stomach and the outcome wasn't so good.

Beyond the fact that we saw a roach go into the vent on the floor and it's the only Italian-American Restaurant now where a side of pasta is unheard of, meatballs are served cold and there are rancid mushrooms in the dish of Marsala, the interpersonal aspect was disappointing and the health violations should be checked. So tomorrow we will make a call for a health inspector to go in to the restaurant to protect future patron's who may not believe this post.

Tonight, Pietro's lost a long time customer, moreover, it is not accessible for those who may need special...

I ordered the cauliflower crust pizza and mussels in red sauce. Do not order the cauliflower crust pizza unless you like eating pizza that is basically a thin and flavorless burnt cracker. I love the regular pizza but this was not good. I was just trying to go for something slightly healthier tonight and that was a mistake. The waitress also never put my order of mussels in because she didn’t hear me order it. I think she got confused because my son who ordered before me ordered mussels in red sauce as his meal, so maybe she thought when I ordered mine that I was just repeating what he had ordered. Either way, they took away the pizza that was gross and then rushed out my order of mussels so quickly that they undercooked and were slimy and mushy so I couldn’t eat them. It made me wish I had kept the bad pizza because I left without having eaten dinner. My husband and I had been getting food at Pietro’s (this location and the one that used to be on South Street) regularly for 18 years and used to tell people to go there and try their mussels in red sauce because they were the best mussels in the city. We used to take family there when they were in town because it was a nice place with consistently good food. I want to add that we had also stopped ordering the mussels for a couple of years due to getting ones that were overly fishy tasting and clearly on their way out, but would still go there for pasta and pizza. The sauce for the mussels tonight was not quite as good as it used to be either. There used to be big slivers of garlic and was more of a chunky tomato sauce rather than a puréed tomato sauce . After tonight’s experience, I doubt we will be back for anything for a long...