Tous les Jours - Northeast Philadelphia — Restaurant in Philadelphia

I visited this ableist cafe for the first time on Monday, 3/3/25 around 11:30 AM. This was my first time visiting, and I was excited to enjoy the space while working on school assignments. I also had my therapy-assisted dog with me, who was wearing his working vest.

After ordering, I sat down at a booth and asked a woman sitting nearby if she knew the WiFi password. She responded with an attitude, saying, “It’s on the wall.” I had already settled in with my belongings and my dog, so it would have been helpful if she had just shared the password rather than making me get up and leave my things unattended. Since I didn’t want to leave my items, I resorted to using my hotspot.

Shortly after, this same woman invaded my personal space, standing and looming over me at my seat to tell me, “Also, dogs aren’t allowed here.” I pointed to my dog’s vest and explained that he is my therapy dog. Instead of acknowledging this, she rolled her eyes and huffed in frustration. At first, I assumed she was just another customer, but then I saw her go behind the counter to work and even greet customers, making it clear that she was an employee.

I was genuinely taken aback by this treatment, especially since the other staff members were so kind when I arrived, even helping me grab a croissant when my hands were full. My dog is well trained, he is small and does not even bark. He stayed by my side and we did not disrupt anyone. It was disappointing to experience such dismissive and discriminatory behavior from one of your employees, especially regarding my therapy dog AND while I was a paying customer.

No customer, especially someone visiting for the first time, should be made to feel unwelcome in this way. This experience left me feeling unwelcome and disrespected. Therapy dogs are accommodated under LAW.

Reply to their response: I find it concerning that instead of taking full responsibility, you are justifying the situation with customer complaints and sanitation concerns. Service dogs are not pets, and under the ADA, they are legally allowed in public establishments, regardless of other customers’ opinions. Your framing of my service dog as a contamination risk is not only inaccurate but also disheartening, as handlers take great care to ensure our dogs are well-groomed and under control.

Beyond the policy issue, the way your staff handled the situation was unprofessional. The looming over my table, the dismissive attitude, and the treatment of other customers, such as asking someone to leave, as mentioned in another review, demonstrate a serious lack of proper training and respect. If your business is unsure of how to handle service dog situations, I strongly encourage you to properly educate your staff on ADA regulations to prevent further mistreatment of disabled individuals.

While you state there was no discriminatory intent, intent does not change the impact of your actions. Regardless of whether discrimination was intended, the way I was treated, along with the unprofessional behavior of your staff, had a real, negative effect. Businesses have a responsibility to ensure their policies and staff actions align with ADA regulations and treat all customers with respect.

Your response also reinforces ableism by prioritizing the comfort of non-disabled customers over my legal rights. Instead of acknowledging your mistake outright, you justify it with concerns about complaints and sanitation, both of which are common excuses used to exclude disabled people.

I hope that as you work with your franchise headquarters, you will not only make your policies more transparent but also ensure they are ADA-compliant and enforced professionally. No customer should have to experience the treatment I did. Take some...

I had high hopes for this café, especially after hearing good things about their lattes. While the drink itself was great, the service was shockingly disrespectful.

When my partner and I placed our order, I requested my latte a certain way, and the barista mocked me for it. Then, when my partner—who already finds ordering lattes a bit challenging—placed his order, she laughed in his face and sarcastically asked if he even knew what a latte was. It was humiliating and completely unnecessary.

To make matters worse, after we tipped her, she kept insisting she would charge us more simply because I asked for a pump of vanilla. She even said she’d continue charging me extra if I made any more modifications to my drink, delivering her words in a condescending and rude manner.

This experience left my partner embarrassed to the point that he no longer feels comfortable ordering a latte at all. No customer should be made to feel this way. A café should be a welcoming space, not one where customers are mocked for their preferences.

I hope the management takes this as an opportunity to train staff on respect and professionalism because, unfortunately, this experience has left a very...

I am extremely disappointed with my experience at this café. Today, I came in with my service dog, and although I was able to place my order, I was told I had to leave because of my dog. When I explained that she is a service dog, the staff ignored it and insisted that I leave anyway. After receiving my coffee, I noticed that it was sour, as if it were spoiled, and I asked for a refund. They did refund me, but while doing so, the staff complained about my dog.

What made it even worse was that the manager openly complained to her employees about my presence with the service dog while I was standing right there. This treatment was not only rude but also discriminatory. Service dogs have a legal right to be in public spaces, and I expected to be treated with respect, but that did not happen. Furthermore, I recently saw a post where another woman described a similar experience at this same café. This shows that these issues are...