CENTRAL RECORDS — Restaurant in Phoenix

I went to Central Records on Sunday to check it out. The vibe was great and I really enjoyed the set-up. While there, I was able to do some vinyl digging and ended up purchasing six records. I went home to play them and found, to my dismay, that 3 out of the 6 had very noticeable skips and distortions. After checking their Instagram and my receipt, I saw no information on what the policy is when there are issues with the records. I waited until they opened back up today on Wednesday to return the records for either my money back or store credit. The gentleman manning the bar told me that I wasn’t able to return them and pointed out that the prices of the records were “based on the issue(s) with them” even though there weren’t any notes on the records that would have indicated that there would be any issues with them. Also, there was no signage inside the store about return policies or that there were listening stations where I could test them out before purchasing them, which I would have gladly done.

UPDATE

An associate of Central Records reached out to me and we agreed to meet to look at the records. He tested them out and even took the time to clean them; he was very understanding and professional as I was telling him each of the flaws that I found. One of the records particularly stood out as having some loud distortions and he agreed to refund me fully for it, which I was very pleased with.

I think that the business would avoid issues in the future by having their refund policy stated on their receipts or if there was signage that would indicate what their policy is and that there is an option to test out the records on site before purchase. Another thing that I would recommend is listing the flaws (if there are any) on the packaging. It’s understood that the price is justified based on the flaws of the record but the customer would have to figure out what the flaws are...

Central Records in downtown Phoenix is a hidden gem that we’re thrilled to have discovered while wandering around late at night. From the moment we stepped in, the dark, moody atmosphere set the perfect backdrop for an unforgettable evening. The drinks were delightfully affordable, allowing us to indulge without breaking the bank. Between the two of us, we enjoyed three vodka sodas and three dirty gin martinis—the martinis being the best I've ever tasted! Zack took really good care of us!

The service was exceptional, with staff attentive and friendly throughout our visit. The bathroom was remarkably clean, a detail that often goes unnoticed but greatly appreciated. What truly added to the experience was the crowd; everyone was laid-back and engaging, making for enjoyable conversations.

Central Records has definitely earned a spot in our regular rotation of go-to places for a great night out. If you’re in Phoenix and looking for a place with quality drinks and a chill...

Plenty of paid and free street parking available, card-only. This is easily one of the dopest spots in downtown Phoenix, boasting the ability to quench your thirst, satisfy your stomach, and tickle your ear drums...all at the same time. You can nab one of their natural wines (by the glass or bottle) or grab a delicious beer (lots of local options!) while Dana artistically assembles a delicious plate for you and you peruse the fantastic selection of vinyl they have. On top of all that, they brew delcious coffee and have an assortment of non-alcohokic options! Not sure what you're shopping for when it comes to the vinyl? Use the handy-dandy QR code on each album to be taken directly to the digital album so you can give it a listen. Furthermore, they offer up art and music magazines and books, both for purchase or browsing. Check out their weekly wine/media/dinner specials and swing by at night for their ever-rotating DJ sets. HIGHLY...