Important caveat- The food was really good and our amazing server Michael really saved the day.

We arrived around 650pm. I was bracing myself for a wait as it happened to be very busy Monday.

Some context- My mother is an elderly woman in a wheelchair. She has had a lot of health issues since the pandemic and last year I came to the realization that I'm not sure how much longer she'll be around so I'm trying to get her to experience as much as possible, to try new foods and go to nice restaurants. I had really hyped up Pomo as I had had many good experiences at the one located at The Biltmore.

We arrive and a fleet of patrons pushed passed my mother and her caretaker to put their name on the list. My mom and her caretaker waited for me at the entrance while I parked. They were intimidated to approach the host. I get there and go up to the host and explain that I would like to be put on the list and that my mother is in a wheelchair, she's elderly and it's cold outside for her so we asked to be seated inside. He said it'll be an hour. I said ok, that's fine. My name was added to the list. We were very hungry and although there were a few open seats at the bar, it's too high for a person in a wheelchair to reach. We waited in the vicinity and over an hour and 20 minutes passed without a text. We went back to the restaurant and I once again spoke to the host. They said that only 1 of their tables was accessible, although there were several open tables, but that we couldn't get to it because they would have to ask other patrons to move in order to seat my mother. They said we could sit outside. I said that the whole point of our long wait was because my mom would be too cold outside. I was frustrated and disappointed that they acted like it was such an inconvenience to seat her. She was hungry and hopeful to try this restaurant and I'd already promised that it would be worth it. A server by the name of Michael kept seeing us waiting and saw us asking for help. Thank goodness for this man who was willing to ask a table with 3 women who had been done with their meal for over 30 minutes if he could move an empty chair so that my mother's wheelchair could get to one of the open tables. He was a wonderful server and once we finally sat down the food was good but it was so late and after all the struggle I had lost my appetite.

To many this might not be a big deal but to me it was heartbreaking to know that this very well loved, respected, and celebrated restaurant had made so little effort to accommodate someone with a disability/mobility issues in their design and process. I will not be returning to Pomo, at least not this location. I would not recommend people with mobility issues to go here unless there is a true effort to make some thoughtful changes.

Thank you Michael for stepping up and for being inclusive. If it wasn't for this server, I would have likely given up on giving my mother this experience. Michael, you deserve 5 stars.