Five Guys — Restaurant in Phoenix

My first visit at Five Guys:

Price. $30 for two people isn't bad, as long as the restaurant can deliver the value. Since the red and white checkers make this restaurant look like a carbon-copy of In and Out Burger (a $2 burger), I got a little nervous about the value. More on that later.

Delivery. They served everything in a sturdy paper bag to hold the behemoth burgers and fries, upon which they add more fries on top of everything in your bag (at least double). And they provide these tiny Dixie-sized fry cups. This is a nice psychological trick to provide more value when the fry cups could simply be big enough to hold all the fries they clearly want to give you.

Food. The fries are something from heaven. Soft on the inside, crispy on the outside, the perfect amount of salt, and freshly made (indicated by the potato sacks strewn about the store) so that you want to keep eating. The burgers will not disappoint even the hungriest appetites. They are giant and delicious, although messy. Not ideal for work lunches or dates. I personally think they could season the patties a bit more, but under- is better than over-seasoned.

Value. They are comparable to Fuddruckers in price and quantity, but not as good as Johnny Rocket's double bacon cheeseburger. Five Guys does have the best chain fries (not created in a laboratory). In and Out Burger should take notes from Five Guys about how to make fresh-cut fries taste right.

Ambience. The red and white checkers reminds me of the widely-known fast food chain In and Out Burger. Five Guys should rethink this design since they offer better-than-fast-food burgers. The sacks of potatoes sitting around say, "Hey, were gritty, and we deal with large quantities. We want you to see how many fresh potatoes we carry on hand. In fact, these sacks are so big, we'll kind of use them to create a pathway when you walk in. We have big burgers and lots of fries. You'll get what you pay for here, Bub." At this location, the men's/women's bathrooms need serious attention. The entire doors, floors and handles are sticky. The leak on the rug in front of the soda machine is dangerous. I slipped both times I walked near it, without falling down. I ate my burger to the music of "Dirty Deeds Done Dirt Cheap" by AC/DC, reminding me of my sinful act to eat this monstrosity while simultaneously reinforcing my manhood. I enjoyed the meal immensely, and I'll be going to confession later.

If you like big portion sizes, menu simplicity and music selections that send you down memory lane, this is a great...

Just spent nearly $70 for 4 burgers and fries. That alone is rediculous but what was infuriating to me was the quality of the food for the money I just spent. $11 for a chesseburger that is literally soggy and crumpled up... soggy french fries and flat soda. See pictures... Its nothing spectactular and is just about as good as other less expensive option like culvers, freddy's, or in and out. Only difference is the fries are soggy and the burger comes wrapped in foil, oh and you pay $70 for 4 people to eat. I wont spend money here ever again. I could have gone to a sit down nicer restaurant and spent $70 and had a much better meal. I guess I probably should have turned away after seeing the menu but i wanted so badly to give it a shot and see if it was worth it.... well it wasnt, in fact i feel cheated... oh and to add insult to injury, we were charged $2.59 for self serve soda fountain drinks in paper cups... I know the cups cost them nothing and the soda is probably only worth $1 a cup. So they are making a huge profit on the sodas since there is no labor involved on their part other than...

11/04/16

I came here tonight to grab my usual Five Guys burger. When I walked in there was a guy ordering and I was waiting when I noticed shells on the floor. A lot of them. When it was my turn to order I let my cashier know (Amaya) that there were shells on the floor since I assumed they were unaware. Her response was oh we give peanuts away here. So what was your order? I was a bit shocked. So I asked her name then to speak to a manager. A guy named (Kaylyn) came up to the counter and I repeated all of this to him. I also added that when I said there were nuts on the floor (Amaya) acted as if she didn't care. He said sorry about that we will take care of it. We have been busy. I ordered a burger after this. My order was totaled at 8:28pm and I left at 9pm. When I walked out the door no employee had even walked over to where the nuts were and customers were lined up waiting. If someone doesn't care about filth and lousy customer service then go here....otherwise go to another location! Ps this was my first time at this location and I love Five Guys....