Sushi Style — Restaurant in Phoenix

We came here a few months ago and had a pretty bad experience. Our server seemed like he just didn’t care and was moving around like a sloth, taking forever to get to our table. When he finally did, he brought us edamame we didn’t order. We told him it wasn’t ours, and he was like, “Are you sure? I think it’s yours.” We confirmed it wasn’t, and he just shrugged and said, “Well, it’s yours now,” and walked away. After dropping off our food, he completely disappeared, and we had to go up to the counter just to get our check.

We chalked it up to a bad day and decided to give it another shot today. Big mistake. We got seated, and after 10 minutes of no service, I had to go up to the counter. A nice, shy guy said he’d help us, and we gave him our order. But the same server from last time was there and same attitude, zero care. He brought out our sushi, basically dropped it on the table, and when we asked for utensils and soy sauce, he acted like we were asking for the world.

Then it got worse. As he walked away, he hawked up like he was swallowing a booger, super gross. And he kept doing it as he delivered food around the restaurant. He brought my partner’s food, apologized for taking mine to another table, and said they’d remake it. After waiting several minutes, he finally brought it over, mumbled another apology, and walked off.

Long story short, we won’t be coming back, and honestly, we’d suggest others think twice as long as that guy’s still...

Tried to order an hour before closing, had the Uber eats app kick me off the menu, tried to call in an order and was told "if you order in the next 5 minutes we will let you pick it up" called back less than 5 minutes later to be told "nope. no more pickups tonight. because no one picks up on time" so I drive to the restaurant (2 minutes from friends house.)

walk inside and ask to place an order. after getting a nasty sigh, I am told to just go ahead and place my order, when I ask if I can have the rolls without avocado (friend has allergy to avocados) she rolls her eyes. quite rude. I was told to take a seat while I waited. all the staff were coughing while walking around - don't purposely try to spread anything, c'mon.

eventually get the food and drive back to my friends house, we sit down and it seems well prepared until my friend finds someone's shirt Tag stuck to one of her rolls "100% cotton - Made in Pakistan" - absolutely disgusting. how do you miss that when prepping, or was it on purpose, who knows.

overall the experience was repulsive, and If she ever wants sushi again I will gladly make a longer drive elsewhere. I would avoid this place as if they quite literally may have the plague. (or covid. stay home if...

I am a sushi fanatic. And I eat from here 3 times a month or so. I used Sushi style because of their great hospitality. they used to be very accommodating and understanding of my allergies. Their staff used to be pleasant and helpful. Now is not the case. I spent 20 min on the phone trying to get an explanation for why they were not accommodating my allergy anymore and no one would talk to me. there was no manager in house, but yet when I asked to speak to the head chef, Daniel, who was making all these decisions. ' they were busy in the middle of lunch rush'. I was in the restaurant industry for 20 years, and i know that is not the case. I do not feel as though their customer service skills were appropriate. When I spoke to Mikayla, Fin, and PJ. all were very rude, not understanding, you can tell that they were younger girls, who probably thought it was funny. Hearing laughter in the back ground with their short tones. Please be advised when eating here,. The staff is not nice and is rude. I would not spend my money here ever again, and I advise if you would like a professional, and delicious meal. Defiantly if you have allergies, choose someplace else. VERY DISSAPOITING. especially in today's world. Be kind, Sushi...