Panera Bread — Restaurant in Phoenix

I ordered online for the first time and and put in my correct address in...This was a first time for me ordering online from the location on bell road in Phoenix. So I guess the driver couldn't find my apartment, there are a lot of buildings so I said its building 27, THAT IS CORRECT! The manager told me that I was wrong and that there was no apartment or building that existed and that the driver went to the main office of the complex and they agreed...REALLY so now I don't know where I live? BS they turned it around on me like I did something wrong when I didn't they have horrible service and I will never eat there again. I repeated my address back 2 times and they kept insisting that I was wrong! The manager actuslly hung up on me because i wouldmt let hee talk over me any longer and tell me i was lying about my building. I can't believe it, I know where I live and I have deliveries here all of the time from other places that have no problems. I waited outside for the driver and he never came...I tried to tell her that he was going to the wrong place and she insisted I was still wrong! The kid lied, he didn't go to main office to try to find my place he told me he was looking for 2038...I didn't put that in my address for delivery! I had to call the manager back who hung up on me because I had paid for the food...she then told me they wouldn't deliver the food. That I could pick it up? Um...NO, I paid extra fees for delivery...plus they need to do their job. So in the end I had to be on the phone with the delivery kid, because he couldn't find my apartment with GPS...but I can get a delivery from anyone else with no problems.... I'm upset because the rude manager didn't ever once say sorry, blamed me for her rudeness, told me her driver was right and I was wrong and told me I was lying about where I live! She gets a negative 10 on...

Went here and had complications with the self service ordering system because it would only permit me to use one gift card per order. Went to the counter to explain the situation and they said i would have to re order it with them and cancel my order on the self service. Went to check out and they said that my one gift card had a zero balance and i tried explaining to them the self service showed they both had $10 on them ( i knew this because i just bought them moments before in a pack of 5 cards) I tried explaining the situation to the manager "Maria"(3:39 pm, 12/19/2016) that they both showed up on the kiosk moments before and she informed me its not her problem and suggested to the other employee to throw it away. I told the young man to give it back and i would check on the website to confirm that they had money on them, just moments later i was able to show them that they both did and he went to ask for the managers assistance again, when he went over and asked her she said to run them again and if they don't work to bad. After he ran them a third time they went threw fine and his manager had no respect to come tell her customers she was sorry for the inconvenience and only gave us nasty looks when she cam out to clean the dozen or more dirty tables in the lobby. I will be in contact with corporate of this issue and will not be going back to this location again. I have been to Panera Bread hundreds of times over the years back in PA and here since they have opened, this location is a disgrace to the...

Worst experience I have ever had at a Panera Bread. I WILL NOT be returning after this. This actually made me cry today. I just had surgery on my mouth and can BARELY eat. My husband went to this Panera to get me some soup and kindly asked them if they could blend the soup in 1 of their 4 blenders. They said no. They said they “wouldn’t even know how to clean it after”. How incompetent do we have to be? To not be able to know how to WASH something when we are done using it? I worked for this company for YEARS and had ALWAYS accommodated to the customers. I am so sad that I cannot eat the soup my husband WASTED money on, literally brought me to tears. Only for the manager to say “oh I’m so sorry, there’s nothing I can do”. I am beyond frustrated. If Panera employees can’t take on the task of accommodating its customers then I’m not sure why they’re even a company! Maybe this store needs a new manager and staff. Maybe corporate needs to come and have some more trainings. MAYBE GET AN EXTRA BLENDER FOR THIS SINCE I KNOW IM NOT THE ONLY ONE WHO HAS ASKED FOR THIS BEFORE. I just honestly think this was so petty of the employees to not be able to help. What a wreck of a store. Pathetic excuse for a manager. Again, I will not be coming back to this or any Panera after this. It’s not the first issue I’ve had here and I’m sure it won’t be anyone’s last. Steer clear of here folks! Take your money to Wildflower or something better, Panera is just a big corporate company that doesn’t give a sh!t about you...