Noodles and Company — Restaurant in Phoenix

This place is extremely short staffed, and the food was WAY too overly salty. The cheese on top of the Mac-n-cheese was not melted. The manager was very friendly and polite-ish. NOT TOO MENTION The new kid at the register was less than competent. It took way too long to place the order, with MULTIPLE order issues multiple times throughout the order process. Once the order was placed, the order took about 10ish minutes to come out, but i only realized my order had sat on the counter for 5 minutes while they worked on my friend's order. I only noticed that it had sat on the counter, because the aforementioned new kid hand me my friends order and walked away, and I saw something on the counter and said to the manager "When is my order coming out?" She turned to look at the counter and said,"Oh, it's ready." And then handed it to me. I then realized that my food had the wrong type of pasta, and i asked them to fix it. The manager seemed very upset that i asked her to fix it. She then attempted to convince me that i ordered what she had put in the register, which is what i had received. She did end up fixing it, though. This location is extremely understaffed by far. The manager was doing six things at once because her staff didn't seem to know what they were doing. There were multiple orders and just total chaos. An order process that should have taken 30 seconds or even 60 seconds at most took about 5 minutes. The main reason for this was the kid didn't know what he was doing, so the manager took over, and just kept stopping every few seconds to help other customers and direct the staff cuz they just had no clue. The receipt does not itemize each individual charge, which makes it confusing as to why it's $11.50 for an order of gluten-free mac and cheese with marinated steak plus $1.25 for the gluten free pasta. However, the gluten-free mac and cheese on the menu board is listed as $8.25 plus a $4.25 charge for the marinated steak. Which is just totally confusing and just plain weird. There is a regular mac and cheese listed for $7.25, with the steak added for a $4.25 extra charge in addition to the gluten-free mac and cheese for $8.25. advertised on your menu board as a regular entree. You can't use a reward for a regular Entre though for the Gluten-Free mac and cheese without paying the extra dollar 25 for the gluten free pasta even though if you get the regular mac and cheese at $7.25 and the Gluten-Free mac and cheese is a dollar more for $8.25, which since it's listed as a regular entree is not reasonable. This entire experience has been absolutely horrible, and I will never come to Noodles &...

Nice little dining establishment. Exceptional service, i must say. Even the new staff members in training were cordial and pleasant and went out of their way to make sure I was satisfied. I mean the food was good but it's not more than what's advertised... hence the 4 stars. I will definitely recommend this place when someone is asking for the decent simple meals they offer.... worth repeating that the managers are training competent young staffers to be proactive and exceptionally aware of their customers. You can tell they will take that trait with them in their future occupations and careers. Well done Noodles management staff! A pleasure to be regarded as valuable to a contemporary business venture. Something many many other establishments are sorely lacking. Keep it up staff! I'd just suggest a little extra melted butter and more parm on your buttered noodle dish.. it might make it have a bit more of a sauce texture... I'm thankful the Mgr totally understood what I was looking for and provided with a smile and pleasant farewell. Never did any of the staff the few times I've visited ever act 'put out' with my requests. I...

First time in and tried their Japanese Pan Noodles. It didn't look anything like the picture (light in color--not the rich brown texture shown) The 6 mushroom pieces that I could find were smaller than the tip of my pinky and paper thin. The noodles were really fat and gummy and must have soaked up all the sauce because there was none in the bowl. I moved the large, dry & gummy noodles around to find the carrots and broccoli (which appeared very fresh) and ate them, and I made a game of finding and eating the mushroom bits and threw the noodles away. The iced tea had a unique flavor that was pleasant and they used paper straws which was nice. All in all, it was approximately $15 dollars for an ice tea and a few broccoli pieces and a dozen or more shoestring carrots (I won't bother including the minut mushrooms). Unfortunately, I can't justify returning and giving them...