OHSO Brewery + Distillery — Restaurant in Phoenix

Let me begin with I love OHSO. The food is fantastic, the drink selection is amazing, and the environment is unlike any others around it ( I mean who doesn't want to sit on a dog patio and admire all the pups while hanging out?!) However, the service at this location is always austondingly dissapointing. I celebrated my birthday with family here this past winter, with over 15 guests. We called ahead and reserved tables to ensure we had enough room for our guests. We needed about three tables out on the patio which, filled up about two and a half tables total. About half way through our stay we were told that we needed to give up our third table because it was 'not completely filled' leaving a few guests with standing room only. This came from the manager on duty directly, without any simpathy or reason as to why. I expressed I was dissapointed with that and was not even provided sympathy for the inconvenience. Then yesterday I accompanied some friends to watch the coyotes game at OHSO, which we were all excited for. I ordered the Green Chili Pork and advised my server I have a dairy allergy so it is important that there is no Cotija cheese on my order. She advised she would make sure there was no cheese. So when I receive my order she confirmed there was no cheese so I dug in. I began eating my food only to find a white, gooey layer of cheese on my plate that I had begun to eat. I told the server and she apologized and had my meal remade. When she brought the food back out, she advised that it was not cheese on my plate but the aioli spread that goes on top. The aioli was clearly a green color and did not even have the same gooey texture as melted cheese. It is already challenging enough to have an allergy to such a common food is an inconvinence to not only myself, but also the restaurants I go to and I understand that. I am just so dissapointed with the fact that despite the allergic reaction I was having the cook and server had the audacity to tell me I was wrong about my allergy and leave it at that, no follow up or anything. I guess that is asking too much. Time and time again I am so dissapointed with the service I recieve at this location, which is a shame because it is the closest location to me. It has come to the point where due to service alone I will be avoiding this OHSO lcoation. Be weary if you need any type of accommodation because it is handled so poorly time and time again, so if you need something along those lines, don't rely on...

I have come to this location a couple times with my friend and her husband. Each and every time there has been terrible customer service. This last visit, which was yesterday, was beyond the worse I have experienced. We asked for a table and the host rolled her eyes and stated it would be a 45 minute wait as there were no tables open, we decided to go to the outside bar. Walking through the place there were so many tables open it was mind blowing. Once, at the bar we were not greeted or asked anything, but thrown beer menus in front of us. Neither bartender said anything and just walked away. After about 15 minutes someone finally came to us and asked if we wanted something to drink. It took over 10 minutes to get 2 drinks and a water. We asked to order food and the bartender just walked away. We asked about 4 more times if we could order food before they stopped to help us. The food came out and tasted fine, but the bartenders didn’t ask one time how everything was, if they could get us anything else, etc. We wanted to order more drinks, once again ignored when glasses were completely empty for about 10 minutes. We asked for the check 3 times before someone even cared to bring the check, once the check was brought it disappeared with my card for over 15 minutes. While looking at the registered these bartenders were leaving cards sitting around unattended. I have worked in the industry for almost a decade and never had such terrible service. Just wait it gets better!

I asked a guy, who seemed like a manager, if he was a manager and if I could speak to one. His response in a rude tone “I guess I can be a manager, I know things.” Without even listening to the complaints we had, he brushed it off as if customer service didn’t mean anything. He never apologized and stated that it was just a mistake. The bartender who took my card, who didn’t say a single word all fricken night, comes rushing to set my card down and says “oops I forgot about it.” The Manager again, didn’t say anything but a rude tone of well this happens.

I am blown away with how terrible not only the staff is, but the management staff. I am a Manager myself and it’s 101 stuff to at least apologize. I didn’t want anything removed from the check or comped, but to be spoken to as if I don’t matter, I hope this place can get there act together since clearly they hire people who can’t function properly or speak to customers with respect. If I could leave negative...

I recently had the pleasure of visiting O.H.S.O. Brewery in Paradise Valley, Arizona, and I must say, it was an absolute delight from start to finish! This brewery truly lives up to its reputation as a top-notch destination for beer enthusiasts.

From the moment I walked in, I was impressed by the warm and welcoming atmosphere. The rustic yet modern decor creates a comfortable and inviting space for patrons of all ages. Whether you're looking for a casual hangout with friends or a family-friendly dining experience, O.H.S.O. has you covered.

The highlight, of course, is the exceptional selection of craft beers. O.H.S.O. Brewery boasts an impressive variety of brews, from hoppy IPAs to rich stouts, and everything in between. Whether you're a seasoned beer connoisseur or just starting to explore the world of craft beer, you'll find something to tickle your taste buds. I highly recommend trying their flight sampler to get a taste of their diverse offerings.

The food menu is equally impressive. I couldn't get enough of their mouthwatering dishes, from the delicious burgers to the inventive salads. The quality of ingredients and the attention to detail in each dish truly set O.H.S.O. apart. Plus, they have great options for vegetarians and vegans, ensuring that everyone can find something they love.

What truly stood out during my visit was the exceptional service. The staff at O.H.S.O. Brewery are knowledgeable about their beer offerings and provide excellent recommendations. They are attentive, friendly, and always eager to make your visit memorable.

Additionally, O.H.S.O. Brewery's commitment to sustainability and the environment is commendable. Their in-house recycling program and use of solar panels demonstrate their dedication to being an eco-conscious business.

In conclusion, O.H.S.O. Brewery in Paradise Valley is a true gem for beer enthusiasts and food lovers alike. With an impressive beer selection, delicious food, a welcoming atmosphere, and outstanding service, it's a must-visit destination for anyone in the area. I can't wait to return and explore more of their offerings. Cheers to O.H.S.O. Brewery for an...