Potbelly — Restaurant in Phoenix

Ate here 11/13/23 ordered the steak sandwich. Got food poisoning can't even leave the bathroom (all day). Food "tasted" awesome but something was definitely not sanitary. This was during opening hours and was not sick prior. 30 min after I ate the food here, had to pull over. Highly Recommend health and safety audit through the city employees seem to not care about their positions, "you're just another customer tip me for doing my normal job" excellent customer service comes from paying your employees good (owner) not paying poorly and asking for handouts. Quality of sanitation would greatly improve. Even if you have to charge more. Worth it to the consumer. Honest review of your business. I think you need to revisit your business model/structure, you service a high end community with 1 star staff and sanitation. Strive for 5 stars and hire people that want to work there instead of making an easy buck based off location. City has been notified for your...

I visit potbelly often and always get good service. On Sunday, the girls working lunch time where gossiping and not paying attention. I had to repeat my order several times and wait much long than usual. They still managed to get the order wrong. I ordered one soup, mac and cheese and a sandwhich. They only gave me the mac and forgot the soup and didn't make the sandwhich. They made the sandwhich and I went to pay. I told her I had ordered mac, a soup and a sandwhich. She charged me for the mac and sandwhich. I had to wait for the sandwhich as it was running through the belt. She handed my the sandwhich and forgot the soup. When I asked for the soups she told me she forgot to charge me for it. I saw her pour it and she still manages to forget I ordered it. I was baffled at the bad customer service. Maybe if they stopped talking and paid attention they would not...

I have never had my order screwed up so bad at any other restaurant. I asked for a side of hummus with flat bread. The lady gave me a tablespoon size of hummus. She then asked me "is mushroom okay" on the flatbread so I said sure. I open the bread once I get home and she put sausage and pepperoni in it when I never at any point asked for a meat sandwich. On top of all of this, staff was very rude and impatient. Made it seem as if I didn't know what I was doing when they clearly don't. Woman in front of me was telling her order to the lady at the register and while she was talking, the cashier was talking to someone else working in the back. This was my first trip and I definitely won't be returning. Food was...