Sonic Drive-In — Restaurant in Phoenix

Took forever sat there for 10 minutes waiting for someone to answer our stall. My fiancé is a manager of a Sonic but since we live close to 59th Ave and McDowell and his sonic is up north in Peoria we choose to come here vs driving all the way to his to order shakes. After waiting for a carhop to answer we place our order with Lindsey which is easy and quick then we wait 5 minutes and Abel brings us our “shakes” which are actually sonic blasts which we point out to Abel since the “shake” didn’t even have whipped cream or the cherry on top. Not to mention the ice cream was hard/thick which indicated it was a blast. Abel said no they’re shakes and my fiancé pointed out they definitely were not shakes and asked them to be remade. I’ll also mention my fiancé had his face covering on which clearly has the Sonic logo on it. Abel takes the blasts back and comes back 2 minutes later having just added whip cream and cherries to the cups and he says “sorry that’s the softest ice cream we have right now” my fiancé took them back knowing he was lying and that they simply just didn’t want to have to remake them as shakes because there’s two separate machines for shakes and blasts. Fiancé asks me to stick a straw in my cup to see if I can drink it which I obviously can’t since it’s a blast and NOT a shake. He got out of the car and took them to the door and asked for a refund the manager (who didn’t have a name tag on but was wearing the signature manager sonic shirts) cancelled the order but instead of coming out and addressing the issue told Abel to come out and let us know she had cancelled the order. My fiancé had to ask Abel to go inside and ask the manager to give us the order voided receipt. I don’t know who the manger was it was just a tall blonde woman. Whole situation was drawn out and unnecessary all due to laziness on worker’s part. The place only had like 2...

Where do I begin? First of all, although pretty friendly, the employee that we encountered, Zachary, looked incredibly unkempt and disheveled. His long hair was uncombed and his “uniform” appeared as if it hadn’t ever been washed. He looked as if he had slept there overnight. Someone should really check in with him. Second, we ordered two breakfast “toasters”. Now, we assumed by the name of the menu item, that it would indeed be toasted. To our dismay, it turned out to be a couple cold pieces of bacon, a slice of unmelted cheese and a sad square of soggy egg, lazily tucked between two UN-TOASTED slices of Texas bread. To say we were disappointed at the lack of effort put into what would’ve been a tasty treat, is an understatement. We were traveling and weren’t able to turn around to get our $15 back. We tried to call to talk to a manager but no one answered the phone. Sonic has always been one of our top places to grab some grub so I hope for business sake, they take the time to rectify these mistakes with some proper training and possibly pay more attention to their employee’s work habits and appearance. Thank you for your time. P.S. I did enjoy my...

Very poor service ordered online, got there to pick up told the first employee we saw that we were there to pick up they asked the name an went to check stood outside in the 100° heat for at least 20 mins or more waiting, then another person came back out an asked if they could help us with something an we were like ya been waiting for like 20 mins for our online order they went to check didnt come back out for at least 10 mins an the same person from when we first got there came back out and said they we had to come tell them that we were there which we did......he then came out a few mins later with only part of our order and we told them that there was stuff missing had to wait at least another 10 mins for the rest of our food and got back with it and found out they didnt even make my sandwich right asked for no tomato, wanted pickles an onions on it an there wasn't... very very...