Subway — Restaurant in Phoenix

A TALE OF TWO SUBWAYS

May 12th

Two days prior, I visited this Subway. I showed up early, right after it opened, hoping that I'd be the first customer. I wasn't. Not a problem. I was the third. The clerk/manager (the only reason why I know he's the manager is because he introduced himself as such on 2 or 3 prior visits) spent an extraordinary amount of time on his first customer. This is mostly because the first customer was inquiring about working there. I do NOT recall the manager's name. In short, the manager was conducting a pre interview when he could have served that customer and me. This is a waste of time.

Anyway, once the manager finally got to me, he acted as if he was in a hurry. I asked "what's on your Subway sandwich number 23?" I think it's the Spicy Italian or something. His reply was, "it's right up there." When I explained WHY I was asking, he gave me half of a response. I didn't know that asking a question was time consuming. There were NO other customers behind me.

Anyway, the manager seemed perturbed. I asked, "are you in a hurry?" His response was "well, if you're going to give me a hard time, I will be." When I asked WHY he thought I was giving him a hard time, his response was, "why did you ask me what came on our number 23 sandwich when you're going to order the same thing?" Wow!!! This is a hypothetical question. So, when a regular customer asks 2 or 3 questions, when there are no other customers, that results in giving an employee a hard time? I answered his question AGAIN, yet, I didn't have to. I then determined that I didn't want to be treated that way, told the manager that he must be going through something, (didn't point out the fact that he took up a lot of time with the first customer), I laughed and left. In short, the manager was rude, unprofessional and wasted my time as well as his. If this Subway needs manpower, let it conduct an employee search while other customers AREN'T waiting.

A few hours latter, that same day, I visited the Subway inside the Walmart store located at 35th Ave. and Southern. The person, Jonathan, was courteous, cheerful and pretty fast. Here's the wild thing - there were OTHER customers at the Subway located inside Walmart. The Subway at 3424 W. Southern Ave.., had NO OTHER customers and the "manager" was rude. Thanks, Jonathan, for a good experience.

As far as the FIRST Subway, at 3424 W. Southern Ave., goes, I can only guess that that "manager" was going through something that day. I KNOW it is understaffed since that's the "manager's" face is the only one I've seen at that Subway. Not my problem.

I acknowledge that both Subway outlets that I have listed in this review are owned/controlled by the same parties. One suggestion to the owners - based on my and other reviews listed here, many of the other reviews voicing the same complaint - consider closing the 3424 W....

Disappointing Service Experience at Subway - 2 Stars

I recently visited this Subway location and unfortunately, my experience left much to be desired. While the quality of the food was consistent with what I've come to expect from Subway, the lack of awareness and customer service displayed by the staff significantly impacted my overall impression.

Upon entering the restaurant, I found the staff engrossed in a separate conversation, seemingly oblivious to my presence. Despite being the only customer in the restaurant at the time, it took a good couple of minutes for any staff member to acknowledge my arrival. This delay in recognition was not only frustrating but also reflected a lack of attentiveness on the part of the staff.

As a customer, I expect a basic level of awareness and prompt service, especially in an environment where the staff is not overwhelmed with a rush of customers. The fact that no one acknowledged my presence until a few minutes had passed was disappointing and did not create a positive first impression.

While the eventual acknowledgment did lead to the preparation of my order, the initial lapse in attention left me feeling undervalued as a customer. It's crucial for staff to maintain awareness of their surroundings, even during casual conversations, to ensure that customers receive the service they deserve.

My visit to Subway was marred by the lack of awareness displayed by the staff, impacting the overall customer experience. I hope that the management takes note of this feedback to improve the training and awareness of their staff, ensuring that future customers receive the prompt and attentive service they expect from a reputable establishment...

If I could give 0 stars I would I ordered online on the app. My app let's me know my order is ready meaning my FOOD is ready and has been made or at least I thought...I get there, there's a long line and they don't have a pick up area so I have to wait in the line for them to tell me my order hasn't even been started yet. I ordered 3 different subs, the woman making my food is just about done with my subs and let's me know they have no pickles or olives, in my opinion that should have been mentioned before starting my order since I'm sitting there waiting for it to be prepared ANYWAYS. I'm just frustrated because this subway I've never had any issues, they used to have a shelf you could pick up the mobile orders as well and that's gone, makes me wonder how often this happens.

Edit: I just got home opened my subs and half our ingredients other than olives and pickles aren't even on my sub.no onions, banana peppers (side note I didn't stand up there while they made my order because the other worker was working on the subs of the people walking in and...