Subway — Restaurant in Pigeon Forge

I am writing to express my disappointment with the service my family and I received during our recent visit. Unfortunately, our experience was far from satisfactory for several reasons.

Firstly, I noticed a significant hygiene issue. The employee who started making our sandwiches did not change his gloves between making sandwiches. Consequently, my sandwich ended up with marinara sauce from my son's sandwich, which was made just before mine. This lack of proper hygiene practices is concerning and unacceptable.

Furthermore, the customer service we encountered was extremely poor. After my sandwich came out of the toaster, the lady who continued making my sandwich displayed a very negative attitude. I felt rushed while trying to decide which vegetables looked fresh. When I politely asked for some salt and pepper just before she wrapped my sandwich, she responded with an audible huff of annoyance as she opened my sandwich to comply.

Additionally, there seemed to be noticeable tension between the two workers. This created an unwelcoming atmosphere that detracted from our experience. After a long and exhausting day at Splash Country, all we wanted was a quick and pleasant meal. Unfortunately, this was not the case.

This experience has deterred us from returning to this location. I would advise others to consider driving a mile or two further for better service.

Thank you for your attention to these matters. I hope that improvements can be made to ensure better experiences for...

Terrible subway place to go to! Only the one lady that was on shift was good and okay when I went there around 4:30 today, 10/26/2025! After making my sub, the lady put it by the counter/cash register and started making other people’s order and just then the other employee walked in store. It took her a good minute or two to come help me. I told her I wanted two cookies, she didn’t hear and said “that’s it?” And I repeated again politely, “can I get one raspberry and one double chocolate cookie pls.” And she didn’t hear again haha. That was two times, then she got lost again and asked me again, I repeated nicely AGAIN, and then she goes to get the cookies out and says “which one was it again?” LOL what are you guys on? You cannot remember the name of TWO COOKIES after it was politely repeated at least 3-4 TIMES!? I calmly still told her which one I want with a smile and she took so long to heat Up my cookies. I work in hospitality, customer service and sales business myself so I know how things can get, but this was absolutely horrendous kind of service you can ever GIVE YOUR CUSTOMER! if you can’t manage to be nice don’t work in social jobs. She had no sense of accountability, didn’t apologize, wasn’t any nice and yeah. Shouldn’t have came to this place today, lol. It’s like they’re doing the hardest jobs, and doing us a HUGE FAVOR! Food was not good coz I found a hair...

Wouldn’t normally even take the time to write a review, but this was the WORST “Customer Service” I’ve ever experienced at a Subway. I walked in a little before 9pm (store closes at 11pm). I’m the only one in the building, but I notice chairs are all pushed out so I can barely walk to the counter.

After about 10-15 seconds of standing at the order line, I see the young lady working sitting in the back on her phone. She literally looks at me, makes eye contact, and continues to finish whatever she was doing on her phone before coming out front. She proceeded to walk to grab her gloves, walk to the register (maybe typing her code in?), then finally makes her way over to me. All of this taking approximately 30 seconds and STILL not even an acknowledgement or a greeting from her.

Sandwich was made sloppily, and I haven’t even eaten it yet because I wanted to get this negative review up immediately. This girl doesn’t deserve to have this job. I doubt this is new behavior, judging from several other reviews I’ve read of this location.

And to make sure she’s identifiable, this was approximately 8:45pm on Saturday, 8/9/25…if anyone even bothers to look at...