Pizza at The Cove — Restaurant in Pigeon Forge

I walked in with my boyfriend. The lady at the counter named Madison G gave us attitude off the bat. She gave us dirty looks the entire time and have us attitude. She asked what we wanted then I said we needed a minute, she said oh and pizza is an hour wait. There literally isn’t anyone there, so how could that have been? Also, we didn’t ask her for pizza, so why say that to use right off the bat with attitude? I asked her if we can do hot garlic parm, she said no, but we can do garlic parm and buffalo separate. I asked her if we could just have it mixed, since that’s literally the same thing. She said no. And that just confused me because why wouldn’t you be able to mix it? The worst part was was I asked her if the wings came with ranch or not, she didn’t answer and just charged me $0.99 for ranch. I went back in to get my receipt and asked her why she said the order was $18.71if the wings were $14.99? She then prints out the receipt with attitude and slams it on the counter. I read it and asked her why she charged me for the ranch when she didn’t even answer my question about if it came with it or not. I mean wings always come with ranch so why would I be charged extra for that. Either way, I asked for my money back and she gave me attitude again and said well we need a manager to do that, and being that there isn’t a manager on the floor here we can’t do it. So I said ok that’s fine I’ll just have to remember that for next time and walked out. I have yet to try the food, but after that encounter I can expect them to be awful. As far as the inside of the place, it looks like it’s poorly maintained. The outside stinks of trash, the inside has sticky tables and dirty floors. We decided to just take the wings to go after all of this. I even gave her a decent tip when I first ordered, despite her being a major...

We are at pizza on the cove while on vacation. The menu looked pretty good online so we decided to give it a try. We wanted to grab and go but the phone number didn’t work so we decided to stop by on our way back to our cabin. I walked in to make sure they were open before getting my family out of the car. The man at the front counter told me he turned off the phones because they were so busy. He then told me I could order at the kiosk if I wanted to place an order. I placed our order a large pizza, cheese sticks a small/kids pizza, corn nuggets and fried mac n cheese bites. After I placed our order I asked the man at the counter to please make sure our pizza was cooked light because my kids won’t eat it if they think it’s “burned”. He assured me everything would be fine. We got our food and the small pizza was so dark that it had to be sent back. The dough is very thick and weirdly bubbly. While we were waiting for our son’s pizza to be remade the man told us that his pizza was lightly done. It’s just the garlic butter that they put on top of the cheese that makes it look that way. The garlic butter that is on the pizza contains crushed red pepper as well and the pizza had a kick to it. We won’t ever be back. We have been home for a month now and my 3 year old won’t eat pizza anymore. She thinks all pizza is “spicy”.

Save your time and money and go...

Overwhelmingly loud, cramped and stressful place to eat a Sam's Club quality pizza for four times the price. NO CASH OPTION, so you've got to pay the greedy credit card processor. The pizza was badly burnt and only cut halfway through, making a frustrating dinner. We got a thin, large pepperoni pizza and 20oz drinks. They were out of stock on half the drinks we ordered. We ate out of the box despite ordering dine in and got pizza foil rounds to use as plates, a messy option. We later saw all the actual plates stacked on the trash cans, so I assume they don't hire enough or pay staff enough to deal with housekeeping. There was only one napkin dispenser that was stocked for the entire restaurant and shared amongst dirty tables. The trash was overflowing. This place was very busy and VERY understaffed. I don't understand the high ratings. This place was clearly, very poorly managed. Two people on staff on a Friday night tells your customers money's more important than customer experience. It's very clear the owner(s) is/are out to make money, not provide a quality place to work. Pigeon forge...