I recently had our wedding celebration at The Foundry. Let me start by saying that the food prepared by the chef was delicious and the bartenders and wait staff who worked our wedding night were wonderful.
However, working with The Foundry and its events manager for the months leading up to the event to plan details of the event was nothing less than a true nightmare. I would not recommend hosting an event at The Foundry due to the lies, lack of communication and extreme unprofessionalism (from the events manager and one time speaking to the GM). On multiple occasions, the events manager went back on her word. I was told one thing and a few days later (sometimes, only a few hours) it changed. The communication was extremely unprofessional, and I cannot believe someone in event planning would speak to a client that is hosting a large event at their restaurant.
On top of the unprofessionalism, lack of (or flaky) communication, The Foundry did not follow specific bar guidelines we agreed upon and confirmed MULTIPLE times during the planning process. For our event, we chose to limit the bar options for guests (for a few reasons). However, we learned the morning after our event that the bar menu we chose was NOT followed, allowing guests to order drinks that were well beyond the drink prices that were agreed upon and not on our bar menu. When we brought this up to the events manager, we were promised a refund for the difference. Hours later, of course, that refund was refused because she failed to ask the GM before promising this refund.
Also, only half of our $500 deposit was taken off our check. Had I not caught this myself on the receipt, we would be out an additional $250, on top of the $300 difference we should have been refunded in drink price differences because they chose not to follow what was agreed upon.
After the events manager being unprofessional and unreliable, I requested to speak to the GM. I was told that "they have no interest in dealing with this." I was totally surprised and shocked at that response. When I questioned it, the events manager admitted "Well, I lied." Because she did not want me speaking to her boss. At least this lie was admitted to.
I do not recommend hosting a private event at The Foundry. The food was delicious, and the servers/bartenders were nothing short of amazing, but it does not make up for unprofessionalism, dishonesty and charging us way more than what was...
Read morePeople with food allergies or dietary restrictions should stay far away from this place. I have celiac disease and noted that their menu had a symbol next to items that could be prepared gluten free. When I ordered my app I asked for it to be prepared GF and the server said that anything with the symbol next to it is GF. When we ordered our meals I asked, again, for mine to be prepared GF. When it arrived the waitress handed it to me and said, “gluten free eggs Benedict” as a few other people at the table also ordered the same meal. I was suspicious of how not-gluten free the English muffins looked so I again asked the waitress to confirm that it was gluten free. She said yes so I took a bite. It was then that another plate of eggs Benedict came out without any English muffins. The waitress didn’t apologize for or even acknowledge the mistake. Another member of my party doesn’t eat pork and asked for it on the side to share with someone else. They brought her meal out with ham in it and when she asked if the pork had been removed from the dish the waitress again told her it was without even checking. Later a member of our group overheard them talking about how it’s always groups of women acting like this. We weren’t acting angry toward them, but we were obviously concerned about being served food that could make us severely ill.
The manager was nice when we notified him of the situation and thankfully my reaction to such a small amount isn’t that bad, but I wouldn’t feel comfortable recommending the restaurant to anyone with severe allergies or strict dietary restrictions because the waitstaff clearly isn’t trained to handle these types...
Read moreUnfortunately, we cannot recommend this venue for any type of event (shower or reception). The event manager is unprofessional and lacks every skill you’d look for in an event manager. She provides no guidance or collaboration and is not friendly via email or in person. When we visited the venue prior to the event she barely spoke to us and acted as though we were a huge inconvenience to her. The day of our shower she spoke to us three times in a 3.5 hour time span. She did not greet us or run through the day’s events with us. The only time she interacted with us was to remind us that we weren’t allowed confetti balloons (we had five, most of which were in boxes and got charged $100), that we’d have to pay $30 to have an 8-inch cake cut (on top of the $2 per person outside dessert fee we paid) and to give us the final bill. While the confetti balloons were part of the contract, all she said to us is per your contract no confetti balloons. We had 1 hour to set up and we were scrambling, had she kindly reminded us of the $100 fee we would have removed the five balloons. Instead she just added it to our bill. She was also outside on her phone most of the event. She claimed she was speaking to other clients (she never once spoke to us on the phone) or restaurant managers but the short time we were there for our event should have been blocked for us, not for her to be on her phone. The servers the day of were wonderful but the food was mediocre. The experience with the event manager was awful from start to finish. Stay away...
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