Acrisure Stadium

This review is solely based on the stadium’s provision for handicapped patrons. First, purchasing tickets is risky—you purchase standard tickets and then are instructed to arrive “as early as possible” to stand in line and try to rush (clearly the person establishing these protocols has never been or supported a handicapped person) to Guest Services to exchange your ticket for a handicapped access ticket, including a plus one. As this is “first come first serve” you have no guarantee of your seat nor the ability to have a seat in a handicapped seating close to your purchased ticket. In addition, because there is a limit of a single “plus one” any other family members will not be able to enjoy the experience with them. We have had this experience before but love the Steelers so we still make the choice to go and try to make the most of it. My uncle is in the late stages of Parkinson’s and limitations are heavy. During what we anticipate will be his last game, my brother and I hung around in the handicapped section with my dad and uncle as long as we could prior to the game beginning to make the memories. We were told by several security personnel, “you will need to find your seat when the game starts” to which we said that we understood. Closer to the game, a group of (3) young, attractive women, dressed in alluring attire, came and found a seat in the section next to my uncle. Like my brother and I, they did not have the permitting wristband so we anticipated we would all be leaving at the same time. However, as the game approached, we were told to find our seats and the were allowed to stay. I asked, “can you tell me why they get to stay? This is likely my family members final game and, if there are means, I would like to find those, too.” There was a lot of confusion and conversation amongst the security but, eventually, we were told, “those are player family members.” I have no way to verify this but do know that there are box seats and even better seats then where we were sitting. It sends a definitive message when supposed “players’ family members” are routed or even permitted to take the available seats of people that struggle every step of the experience already. This occurred in section 135 at the Steelers/Dallas game. Do better Acrisure. Happy to provide pictures of the people if that helps. I’d love to know who’s family’s wants takes precedence over the needs of paying disabled.