Southern Tier Brewery Pittsburgh

Have been a long time regular here, but unfortunately no longer allowed back. After arriving around 3pm and Steph telling me about the party on the patio starting at 4, I was mindful and respected that. Never once have I come there and overreacted or drank too heavily or caused a scene. I am extremely polite and everyone knows that. Around 3:50, I asked Steph if I could have another beer and she said sure. Knowing the party was arriving soon, I was not going to take my good old time, but rather trying to finish my beer quickly. But little did I expect that Kaitlyn would come over with an attitude at exactly 4:00 saying she was going to dump the beers out (both mine and the other girl next to me), if we didn’t move right away. It was not in a nice way at all, and that was the first time. Nonetheless, I had about an inch of my beer left at 4:05pm, just needing my tab closed out. Obviously I am expecting them to give me my tab since I doubt I’m supposed to leave without paying. Steph was busy on the other side of the bar, and while I’m agreeing to leave, instead of getting my bill to get me cashed out, Kaitlyn instead chooses to come over and yell. I said well can I pay my bill? Not sure why she continued to have such a confused look on her face when here I am trying to leave, and instead of doing what’s needed, she preferred to argue and have a horrible attitude. I won’t deny that at this point I showed some reaction, but wow give me a break. I was clear on the other side of the bar from where the party entered, and leaving out the back door to where I was parked. Why can’t you just cash me out so I can go, rather than putting up a big argument which only delayed me leaving. Or maybe you shouldn’t say it’s okay to have another beer, since a guest is asking out of being polite and cognizant of the timeframe. Clearly I’m not expecting a yes for an answer only to get a big problem in return for it.

I did end up going back inside and asking one of the servers for a manager, as to attempt to explain my side of the story while it had just happened. But it was busy and one never came. I would like to come back here and would apologize for my reactions but if that’s not an option then I am quite disappointed. Not being allowed served here anymore over this is total crap honesty. I’m a Senior Manager at a large company and any rational person in management would see that this was not handled well at all. Clearly your cameras wouldn’t capture the real reasoning behind such an unfair situation.

I don’t want to give a low rating because the service and food here has always been fantastic which is why I made it my regular spot for a long time. While I absolutely never expect any type of special treatment for being a regular, I do expect to be treated with respect as anyone would. -Ryan