Akira Japanese Steakhouse — Restaurant in Plainfield

A-V-O-I-D !!!! This place is absolutely terrible. The chefs are very entertaining and the food is decent, the sushi roll we order(the dragon roll) is always steaming hot and very good though. But the service is very slow and so unapologetic. The owner is the whole problem! She does NOT care about her customers or making them happy..she is very greedy and just mean. You are made to feel as those you should be privileged to walk into her establishment smh. If you ever have a problem at this place you will NOT be compensated and she will be sure to give you some type of excuse.. Heres what happened to us the 3rd time we tried to have hope for this place... First, they are severely understaffed and I mean 4 people working the whole resteraunt understaffed! We waited a good 10 mins for water and another 30 for our one sushi roll (it was amazing though!) As the OWNER takes our childrens order she asks them what salad dressing ginger or ranch and they tell her they want soup not realizing both soup and salad come w their meal..so I tell her they want ranch she looks at me and says, no they no want salad they want soup .again I said ranch they will have ranch w their salads..again, she says no they tell me no salad... they ended up eating my salad smh..Then, we waited an hour for our chef to start our food all the while we could see the meat just sitting out the whole time uncovered.. The chef was accommodating and very entertaining. The food was good but not worth the wait, I got the pleasure of chomping down on an egg shell..no drink refills at all. The owner always brings the check because she wants to make sure she can add any extra thing possible! We paid $96.52 for 2 adults and 2 kids..for all water, 2 chicken kids meals, one adult steak hibachi and one vegetable hibachi and one sushi roll. The owner charged us all for fried rice an extra 3.50 each making our kids meals almost $20 each!! She said no, hibachi comes w steamed rice you said fried rice. I explained that I simply said vegetable rice SHE assumed I wanted fried rice because she could upcharge it. I am positive that all hibachi comes w fried rice not white steamed rice! She added the charge to everyone's meal. Then she told me that we wanted trouble last time we were there and to pay and leave.. we had "trouble" last time because she did this same trickery to our check last time as well. As I walked to the restroom I could hear another patron discussing his bill w her having the same problem being upcharged.She is greedy and absolutely rude. We will never return to this place. It's a shame because we love the one sushi roll we always get and the chefs know what they are doing but the owner is running this place into the ground! All the owner cares about is getting all the money she can from everyone..that's why they are so...

Google wouldn’t let me give 0 stars! Small background I’ve worked just about every position in a restaurant for about 10 years from server, cook, bartender and manager.

Let’s dive into this restaurant;

We were in town for a recreational event and called a couple hours ahead and asked if they could accommodate 10 guests with out any issues and they assured we’d be fine. So! We get to the restaurant at 7:45pm (reservation is for 8pm) we are not sat until approx. 8:20pm... we are given menus and that is all. Approx. 8:42 comes and we finally get water and the server asks if we are ready to order and so we do. Now we feel like we are getting some where and so we joke around and have a great time talking and we get our miso soup and salad and we eat... about 45 minutes later we are confused as to why our chef hasn’t came out. The staff down to the owner just walks past and AVOIDS eye contact. We approach the owner and she says that we need to be understanding cause restaurant work is hard work, and staffing is hard and they don’t have people. So we ask if we were going to be comped, discounted and she insisted we’d pay full price after being in the building for over an hour and 20 minutes and still haven’t eaten dinner. This place is a steer clear and go to the competitors for sure! Benihana here we come!!!!!

Miso soup tastes like hotdog water, sounds gross right? I wish I were lying.

Salad dressing both ginger and sesame taste like they’d been sitting out all day and just bland and not fresh at all.

Please...

Came here tonight for a birthday party. Due to the size of our party we had to split in two tables, which is totally understandable. However, from the start it was clear this was going to be over a 2 hour affair. When taking our drink orders, we were told we could not order any mixed drinks because she "did not have time to make something like that." Yes they were busy, but the drink had two ingredients. Since we were spit in two tables, half of our party was served drinks, soups, salads, and had their hibatchi started before we even had our drinks. Half of our party was finished with their food by the time we even got our hibatchi started.

4 people from our party ordered sushi, only two received theirs. We received no water or drink refills the entire two hours we were there. It took over 20 minutes to get our checks and to go boxes.

That being said, our hibatchi chef was very entertaining and accommodating of food allergies. However, I still highly recommend going elsewhere. The waitress was rude and unaccomodating. We felt as if we were wasting her time and she was too busy to do the bare minimum. We had a couple sitting with us that had been there a couple of times, and said they had similar experiences in their past visits. The table sat down right after us didnt wven get their hibatchi started until after we got our checks! (2+ hours). While the food is decent and the chefs are entertaining, stay FAR away...