American Mattress — Hotel in Plainfield

I want to start off by saying I have never purchased a bed brand new before in my life. This store was the first one I visited and I'm glad I did. I was greeted very warmly upon entering the store. I explained my situation to the associate with my sleeping issues, pain involved with my current bed, and my need to find a better solution for better quality of sleep and life. Associate walked me thru and showed me 4 or 5 different models to get a better idea of what might fit my needs. He explained everything about the beds and had me try them to get a better feel for what would work for me. He was very knowledgeable and helped me gain a better understanding of how bed technology has come along. We finally came to a bed that was perfect for me and what I needed. I was super happy in how they worked with me in order to get me that bed on same day (which was on a Sunday). They went above and beyond what was necessary to help me out in that regard. The overall experience was absolutely excellent. One week later I do not regret anything about my decision to shop at this store because I have never slept better in my life! American Mattress in Plainfield made this possible and I thank them for everything from bottom...

Where do I start? My order went haywire… it was a mess and I wasn’t getting any movement or answers. I worked my way up from the store manager where I ordered my mattresses. His manager wasn’t available but I talked with Vince who answered the phone. This man listened to me, felt my frustrations and tried to help. He adopted me as his customer and dedicated himself to a solution. We talked multiple times through out the day. He called back when he promised to even if it wasn’t what I wanted to hear. He presented options and short term solutions. They didn’t work.. I was crushed. I felt resigned to defeat. But then I get another call and it was Vince. He wasn’t giving up and brought another option and this one worked for the short term. I still don’t know when my order will be in and delivered. However, he found an acceptable solution for now. I am thankful for his dedication at making a hard situation a lot better. I started crying and thanking him. He said don’t cry, I was just doing my job. Vince and the warehouse manager stepped up and showed what customer service is about. We all know sometimes obstacles happen when making a large purchases but his team stepped up and I am very...

Where to start! If you are in the market for a new mattress, you HAVE to go see Doug Stone at American Mattress in Plainfield, Indiana!!!! From the minute my husband and I walked in, he listened to our needs/concerns and put us on a few mattresses that would have worked for us. We ended up going high end and bought a Tempur-pedic king split. He threw in a couple of extras which was not at all necessary, but very much appreciated!!! Doug was SO attentive and did not try to upsell like most places these days. He treats you like you are the only customer in the world. Very personalized service and is UPFRONT AND HONEST.....very rare in this day and age with some sales people. He's SO friendly, outgoing and engaging....he actually makes shopping for a mattress enjoyable!!! A BIG, BIG THANK YOU TO DOUG STONE for the BEST service we've had in quite some time!!!!! Doug you are awesome and don't let anyone tell you different!!!!!!! If we know of anyone in the market for a mattress, we are sending them your way...