Beard Papa's Plano — Restaurant in Plano

After waiting 2 hours in line for the ZZZ collab, I found out the "manager forgot to order the merch and to come back NEXT MONTH". If that was the only situation hey, no biggie. I should have called before hand to make sure it was all gravy. We all make mistakes.

Unfortunately, I did call them multiple times this week. The number on their site is disconnected and the google one goes straight to voice mail. I left a voice mail and called every day the past week, didn't hear anything. Luckily, they did respond to my email a few days prior! Where they let me know the pricing, but conveniently left out the part where they didn't order the merch. I have no idea how this is something you would not let a potential client know this when they literally asked if they had them and if it was starting this sunday. Luckily I only had a 45 min drive back home, but many of the others in the line weren't so lucky. Some guy from Oklahoma was losing his mind, I can only imagine how that drive home felt.

Despite getting booty blasted by this situation, I still attempted to buy a puff since hey, I was already there. Unfortunately, they only had one poor employee on staff so every order was taking 5-10 minutes. With a line of at least 100. I hope others were kind to her, but I have my doubts. I feel so bad for that employee and the dumpster fire they clocked into that day.

I am just speechless on how this place is in business. How are you going to do a collab and not have the merch in time? And then have the merch A MONTH LATER??? Why would you have ONE employee on staff when it is supposed to drop? WHY WOULDN'T YOU LET ANYONE KNOW PRIOR TO AVOID THIS ENTIRE...

I drove 45 minutes to this location because it was the closest one to me, only to wait in line for 50 minutes and be told they didn’t have any of the items for the Zenless Zone Zero collaboration event. The Beard Papa website even listed this location as a participating store for the nationwide event starting on 6/8.

After speaking with the poor single staff member, I learned that the manager mistakenly thought the event was scheduled for next month and wasn’t prepared for it today. The staff member tried to reach out to the manager for details, but commented that the manager never picks up her phone calls and only will text. Now I’m seeing responses from the manager on reviews promising the items will be available tomorrow. How is that even feasible in less than one business day? It seems like the manager completely forgot about the event and is now scrambling to make things right. This was a frustrating experience, and the lack of preparation and management really took away from what should have been an exciting collaboration. We'll see if they actually have the collab merch tomorrow like promised in review replies today.

Edit: so I guess they got the stuff shipped asap, and it arrived on Tuesday evening due to shipment delays. I did go ahead and pay ahead of time on Sunday evening, and they made sure to call when ready for pickup. The bright side is there was no waiting in line for hours, and we had the ability to reserve our orders. The down side is out of state people...

The concept, and actual cream puffs, are fantastic. Sadly the poor customer service had ensured that we will never return. Went for a quick dessert, and ordered and paid for two cream puffs to go. We only received one, but our mistake was not checking the bag, and trusting that since we were the only ones who ordered, putting two puffs in the bag would be doable. It was not, and when we got home, realized their mistake. We called, and spoke with a manager. He spent a considerable amount of time confirming the story, but then finally did resolve that yes, they made a mistake, and we could come the next day to receive the second cream puff. I asked him to take down my name, something he probably should have requested. We just went to pick it up, and the person working had no idea what we were talking about. There was no manager to speak to, and no instructions or note had been left... despite assuring me that it would be no problem, since they had already caused the inconvenience. I attempted to then call, but the manager truly is not working, and leaving his business to carry on such a poor reputation. Again, being the only ones there, I would think that keeping a customer would be of importance, but it appears not. There are other dessert places...you will be replaced soon,...