Attached are images of my order / receipt. My order was made on 2021/07/04, 17:09. I made a To Go order in person at the bar counter: a drink and 2 custom enchilada plates which (eventually) came out as expected. My server was a young lady who was helpful.

My server didn't know how to add the "Cut Cheese" item in their system so she called over the bartender, "TJ" to help. As part of the order, I asked for 4 extra cups of salsa; just before paying I noticed that ~$8 extra charge was added for these.

When I asked about the extra charge, "TJ" told me that the charge is right; upon pointing out that customers at the restaurant get free refills to their salsa (and they get more than 1 cup right away), he told me that "different rules apply to them because they eat here". Irked, I asked for the salsas to be removed from my order and "TJ" asked me "So you only want free things?". I responded "Yes" to which he replied "we're not here to hand out freebies".

The server removed the salsa charges while "TJ" told me "we'll give you your drink for free so you don't have to feel like didn't get any free stuff". I said I didn't ask for a free drink but he didn't pay attention, stepped away and a few moments later he put the paper cup in front of me, saying "Here's your free drink, sir." I guess the "sir" at the end was supposed to keep it a polite sentence, ignoring the snarkiness of it and the fact that I didn't ask for a free drink - I asked for something that all other customers get without asking and without being charged.

I understand that To Go orders have some extra costs (packaging) and I'd be willing to pay for a reasonable charge for that. There's nothing reasonable about an $8 extra charge on basically 4 tablespoons of salsa. (To put it in context, each plate (2 beef enchiladas, rice, beans) costs about ~10.) Although I specifically asked for no utensils and no chips, they were placed in the bag (I took out the chips before leaving but didn't notice the plastic ware.)

A few minutes later I asked my server if my drink was charged or not and asked her to charge for it (so it's on a separate receipt that I didn't keep).

I guess I should be thankful for "TJ"-s attempt to house-train me - it's hard to imagine what could've happened if I got away with 4 cups of free salsa. After all, he had every right to kick my teeth out for being a paying customer and not smiling at being ripped off but he didn't. He did put me in my place, though, teaching me that I'm not wanted at Chuy's. I promise that I will remember this lesson and will never set foot inside another Chuy's for the rest of my life (neither will my money). Also, guess what I will say when a family member, a friend or my coworkers bring up the idea of going to Chuy's? I like food at Chuy's but it's not some kind of out-of-this-world great cuisine so I'm pretty sure we'll survive without it.

(I hope it's clear from the above that my 1 star rating is not just because of "TJ" welcoming demeanor but also of Chuy's business practice of punishing customers.)

Thank you for reading.