Academy Sports + Outdoors — Local services in Plano

I returned a couple items to this store and ended up with no funds on either merchandise cards we received. We returned a couple my sons baseball items and a pair of work out pants for myself. I did not have the receipt for my sons items because we had no intention on returning them until he was injured this past week. Although we had no issue returning (which I have never had an issue with previous returns) we discovered within 30 minutes that there was a zero balance on both merchandise cards. I immediately went back to the store and spoke with ADAM in customer service. He was originally the manager who approved the return 30 minutes prior. I was very nice and explained that when I checked the balance on each card it was zero. I asked if he could please issue two new cards for us and he said "absolutely not! I have no clue if you left and spent the money and came back to try and get two more cards!" he was very rude! I explained that I was just there in the past 30 minutes, that himself was the one who approved my returns and he could check online or call for the transaction history which would show that I hadn't spent anything (obviously because there was nothing on them to begin with). He wouldn't even respond to me except for saying "call customer service between 8 and 5pm tomorrow. They will be able to deal with your problem. There is nothing I can do in store." I was furious at this point with the lack of compassion and the amount of rudeness coming from this man. I was begging him to please call for transaction history so he could simply issue me a new card so I would not have to deal with calling the next day and waiting 3 to 5 business days before getting any return. He just refused and kept repeating himself over and over in a very rude tone to call customer service. My husband actually had to step in and tell him that he was not going to speak to his wife this way and that he worked in customer service and should do whatever he could to help me with my issue that him himself messed up on. I work in customer service. I have for 14 years and if I was this mans manager I would fire him on the spot. He has no business working with people what so ever. He was the rudest man I have ever dealt with. He had no respect for me as a woman or even a human being at this point. He would not even give me specific information on whom I should contact for my issue. He told me to look up customer service online and call between 8 to 5pm which in fact was incorrect because their call hours are from 7am to 12am! He should not be working with people, should definitely not be a manager and should be fired for the way he treated me. I am so disgusted at this mans actions. He is a disgrace to Academy and Academy shouldn't have someone like that representing them on a daily basis. I did call customer case and spoke with "JAI" (Jill) and she was wonderful! She took all my information down detail for detail. She gave me all the information I needed to check the status of my claim. She was very apologetic for a mans actions that she did not even know nor was it her obligation to apologize for him. I hope he gets fired honestly! I have never done a review but I felt the need to inform Academy of their horrible employee they hired as a Manager. I would recommend hiring a...

If you are shopping for a firearm, ask for Ms. Tiera! I had to review my experience for this Academy store. I called and spoke to a young man to ask if they had a firearm in stock as the internet said they did. He said I’d have to come in and check at the gun counter. I asked if I could speak to the counter and he said there was no one there. I was kind of disturbed by his lack of interest and I neglected to ask if they were selling firearms at this time before hanging up. To my surprise, he did not answer the phone when I called back 30 seconds later. Instead a young lady answered and was extremely helpful. She gave me the answers to all my questions and actually pulled the firearm to insure it was in stock and what I wanted. She recommended I placed the order online to reserve the firearm and come in at my convince within a week to pick it up. She also asked for my name so she could look out for my internet order to make sure it was processed and reserved. I did so and when I picked up the firearm, Ms. Tiera was the young lady that I had spoken to. She remembered me, retrieved my order, walked me through the entire purchasing process while answering the phone and taking care of patrons before and after me. Tiera never skipped a beat and took care of us all effortlessly and efficiently. Thank you Ma’am! When I was ready to leave, she handed me off to another clerk to walk me out (as the sales person can not do so), and it was the gentleman I had originally spoke to on the phone. He obviously did not have a care in the world. He drug his feet and was singing with the radio over he store speakers. I was compelled to brag on how knowledgeable and efficient Tiera was. He replied with “well, sometimes she can be a little “too efficient”, she can be scattered and miss some things”. This after Tiera told him she had completed my transaction and only needed an escort. He still felt the need to double-check the order on the register but could not get logged on to it so he had to clarify with Tiera on the radio that it was complete... Wow. Tiera is a great employee and should be commended on her knowledge. She is completely engaged and eager to make Academy a great...

I will never purchase anything from here again. I ordered two items online this morning. I followed through every step, I made my payment, I received a confirmation, and my payment was taken out of my account. I make my plan to go pick up my items at lunch and as I’m on my way I receive an email: they have one product, but not the two items that I paid for and funds are out of my account for the two items. I go in to academy to pick up or find out what is going on. I walk in go to the front and let the worker know I’m there to pick my up items. Well she can’t help me but she calls for the associate that handles the online orders. I’m there on my lunch break and waiting and waiting and waiting for the associate to come and assist me. Now I’m getting upset that I’m on my lunch break and having to wait for my items. The associate finally comes and he goes to locate my order, but he can’t find it. He ask me for my confirmation I pull up my email and my text messages and he goes back to locate them. He comes back out and said this has been canceled 😡 now I’m really angry. I ask by who and show him my payment and look up my payment account and tell him the money is out of my account. So I paid for items I get the confirmation and I get there and no items are there. The associate calls on someone else and explains to them what has happened. Honestly so upset that I don’t even know who that was or I don’t get a names he explained oh we had the items but someone else prefer them too and they got them. So why take my money why send me a confirmation and then let someone else pay too and they received the items. Doesn’t make sense to me how businesses can do this. He then tells me the I can pick the items up on August 30th. I paid for my items to get today. I wasted my lunch and my time with this academy. I’m disappointed in how this online ordering works. I will never shop...