Cotton & Snow — Restaurant in Plano

Ah yes, $15 for two cones of luxury soft serve that apparently had dreams of becoming soup before ever reaching my mouth. I managed one whole lick before the cone performed a full swan dive—onto my hand, then my phone. Graceful.

The employee did attempt a redo, bless her heart, but it melted faster than her ability to turn around. I asked for a refund, and was told "the system doesn’t allow it." Of course it doesn’t—because heaven forbid the system supports basic customer service.

So now I’m left with sticky hands, a sugary phone, no ice cream, and less money—but hey, at least disappointment was free

UPDATE: its been over a week after reaching out through email and via their website and have still not received a response regarding a refund for the ice cream I never received. Horrible...

I had a very bad experience at this place last week, I bought 3 coffees ($25) and the guy who was working at the moment named Osmar, took like 15 minutes to do it, 3 coffees!! And after he did it, I tasted it and it did taste like water 😵‍💫. I proceeded to take them back and to have my money back and he had and attitude with me saying that he couldn't do anything to get the money back. Just to send an email to the company and nothing else. Off course I haven't get any contact from them. So this place is very disrespectful with the costumers, really bad costumer service from Osmar, bad products they sell. That's why this business is always...

I absolutely love Cotton & Snow, I have had such pleasant experiences each time I visit!!! The employees are constantly making sure that us customers are always satisfied and with a smile on their faces. I can’t stress how much Axel, one of the managers runs the store efficiently and always in support of the customer. My family and I feel loved and validated each time. There was one time where my order was made incorrectly and Axel fixed the problem immediately. He’s amazing and can’t wait to see...