Ninja Grill — Restaurant in Plano

I’ve seen this place under construction for a while and saw it finally opened, so I ordered dinner from here for takeout. I ordered chicken hibachi, spring rolls, and pan fried dumplings. When I asked the woman up front when they opened and she said yesterday! So when I got home, I noticed part of my order was missing, which was no big deal, it was only a small appetizer (2 spring rolls), and they’ve only been open for 1 day after all. I decided to go back and let them know they forgot them. They were very apologetic and gave me not only 4 spring rolls instead of the 2 that I ordered, but a complimentary drink as well! It was their orange drink I believe, and it was so tasty and I will get again! I was blown away by such exceptional customer service. The food was delicious and the ingredients were very fresh. Overall, it’s a great value for the price with the portion size and quality. I will definitely be coming back again as a...

I I eat here multiple times a week for a year now and today was the first time I’ve ever experienced an issue with my food. There was hair in my corn. I called up there to inform them about what happened and the manager stated that I needed to bring the food back In order to do anything about it and would not offer me a credit for next time, even though I’ve been a loyal customer for a year now. I just had surgery less than a week ago And it was an inconvenience for me to have to drive all the way back to the store, just in order to get a refund. I’m very shocked with the customer service I received. I usually always have a great experience and have built a relationship with the cashier. I unfortunately will not be going...

I was desperate for some GOOD lo mein. You know the kind that’s thicker and a little chewy when fresh (not spaghetti noodles), NOT covered in some yucky slimy sauce, is a little spicy with a hint of soy, and has lots of fresh cabbage and shredded veggies. I saw the reviews so I ordered takeout and was not disappointed!! I added egg (instead of a meat) and it was a great light protein option. I’ve also had the wonton soup which has a rich broth and perfectly seasoned pork wontons. I’m not sure how to classify the flavor profile here other than the “classic Chinese food flavors of my 1980s/1990s childhood”. I have yet to try other dishes because I’m so addicted to these two, but I’m confident they...