J. Alexander's Restaurant — Restaurant in Plantation

Thank you to Manager James for turning a disappointing experience into a positive one. After encountering a rude bartender, we initially canceled our table and drinks. Unfortunately, this wasn’t the first time we experienced poor service from her—we had given the benefit of the doubt the first time, understanding that everyone can have an off day. However, having worked in the service industry myself, including in management, I know that respectful and professional customer interaction is essential as you are representing a corporation where repeat service and word of mouth can keep you afloat.

There appears to be a training opportunity for this team member. Specifically, we suggest coaching on how to guide guests through your beverage offerings, such as recommending beers or liquors rather than putting guests in the position of having to recall your entire selection. Even for frequent customers, it’s not reasonable to expect them to remember everything you carry, and it can feel more like a quiz than a helpful interaction.

Additionally, tone and approach are crucial in hospitality. The reaction we received after moving a barstool came across as unnecessarily harsh and public. Scolding us immediately. A more accommodating, solutions-based approach would have been more appropriate in that moment. It's important for guests to feel welcomed and respected, not scolded or made to feel uncomfortable.

That said, Manager James and our server truly turned things around completely. Their professionalism, combined with the consistently excellent food, made up for the earlier experience. We’ve been coming to this location since it opened in the 90s and have always appreciated the great ambiance, food, and typically outstanding service.

While one poor interaction won’t keep us away, we hope the team member in question receives some coaching on customer service. Thank you again for reminding us why this spot has remained one of our favorites...

We have been going to this restaurant 2-3 times/yr. for the last 15 years or so. We always get the prime rib and it had become our go-to restaurant for special occasions. Both our prime rib cuts were sub par. We ordered them, ate them but about halfway through agreed that the meat was tough and grisly. We finished the meal, paid and tipped for good service. Then my husband asked to speak to a manager. One came over, sat down as requested and my husband relayed the above story, including the fact that previously our prime rib has been excellent and we recommend JA’s to friends….until now. He stressed that we were not asking for anything several times, but merely providing feedback. To the manager’s credit he returned to the table and provided my husband with a $100 gift card. Repeating that we were not asking for anything, we took the card, stating that is the only reason we would return. We have a reservation this weekend and we will be providing a follow up review in a few days. It should be noted that the prices have recently increased 20% after having increased by 30% post Covid. Not a great start folks, but we will follow up. Good luck to all of us.

Dinner 6/22. This is a follow up to above review as promised. We again both had prime rib. First, I am happy that it was still ‘just $40’, not the $48.09 posted on the website. More importantly, the prime rib cut was back to the normal excellent quality and taste we are familiar with. Service was excellent as always. Overall, I would rate this restaurant tonight at 4.5/5. I like my beef rare, expecting a true medium rare. It is as if they cut the prime rib and serve it and it “rests” on the plate, with the thinner portions ending up medium at best. Not sure what they can...

If I could give a 0 I would J alexander has always been my favorite restaurant but after tonight I can no longer eat from you all I am extremely disappointed. I ordered the salmon, Mac and cheese and mashed potatoes to go from this location (Plantation,Fl) I was super hungry so upon arriving home I dived straight into my meal after eating a portion of my food and moving my salmon around long behold there’s a roach underneath it. I immediately called the location and the manager answered she apologized then offered me store credit I advised her that I would no longer eat from any location to please issue me a refund she started to go back and forth with me about how they would have to get approval from corporate, I’d need to be at the location etc so I said to her that I will gladly come back and bring you all everything so you can see yourself if not today tomorrow she said well the receipt will expire after today so we’ll just have to give you store credit after going back and forth she told me one moment with an attitude she then came back and said ok we’ll give you a refund in the coming days I spoke with my Gm. I asked for her Gm name she gave me hers which was Angie I said no Im asking for your managers name her response was I am the manager I said ok but you just said you spoke with your General manager so I’m asking for his/her name she sighed with more attitude before providing me his name. I am not confident that my refund is being processed I can not believe that’s the level of customer service I received and never in a million years would I think that this would happen to me I...