Jacaranda Restaurant & Pizzeria — Restaurant in Plantation

I used to go to dinner at this restaurant at least once a month. Food was good and the service supper friendly. Just this Saturday I took my family there and food, service and atmosphere was terrible. I usually order pizza with my salad. The pizza came out first with the other appetizers and I thought this was weird. I was hungry so I ate the pizza without my salad. I asked about my salad and said I didn't want it anymore. I got the evil eye from the waitress and she still brought the salad. Isn't the salad supposed to come before your meal? Anyway, while waiting for salad,I saw the other waitress walking in with a bag of groceries, taking about salad, so they didn't have salad? Waitress should have said something. I saw the same waitress that came from the market handling the salad with her bare hands without washing it prior. I also noticed that another waitress put the garlic rolls in the over also using her bare hands. The restaurant looked dirty and empty. I thought this was weird. Lastly, we paid and included a tip and as we were walking out one of the waitress mocked us by saying, she deserved an Oscar for dealing with us. I, my mother in law and granny had stomach aches after eating there that day. I'm definitely not going back. **response to owner: You replied as Jacaranda Restaurant and pizzeria. It seems like you encourage all your employees not to wash their hands. You probably do the same. No one is stupid enough to believe they are reviewing the wrong place....

Let me just start by saying my family has been coming to Jacaranda pizza for probably 20 years. We visited last night with family in town. Two of us ordered dinner dishes while the other 2 ordered personal pizzas. The two dinner dishes arrived at 7:08 while the two personal pizzas did not arrive until 7:46. Obviously two of us were already done eating by the time the other two for their meals. We had a 1 year old with us so she was ready to go before the pizzas even arrived. At 7:20 we asked for a manager and by the time we left at 8:00, no manager ever came out to us. We were told “the manager is too busy right now”. Instead the manager sent a very young girl over who mouthed off to us once we expressed our unhappiness, then just walked away. The waitresses justified the delay in the meals by letting us know others have been waiting an hour 1/2 for pizza. We simply asked for the pizzas to be taken off the bill, to which they refused. As a matter of fact, they refused to do anything for us. We left there incredibly disappointed by the service and the lack of the managers concern. We order pizza from here ALL the time and we will never order or visit again. I hope the manager working on Friday 8/5/2022 is happy he/she lost lifetime customers business, simply because they couldn’t make an appearance to apologize for the...

I am sorry to say that the owner of this restaurant cares nothing for people who have food restrictions. I was introduced to this restaurant by a good friend. I have been going their weekly for the past couple of months. On this visit, I wanted to order their grilled salmon special that came with a side of sauteed spinach, to which I am allergic. I politely asked the waitress, who happens to be the owner's sister-in-law, if she would substitute the sauteed spinach for the sauteed zucchini and onions, that accompanied the grilled mahi special. Her response was that the owner, her brother-in-law, would get very upset if she requesed the substitute. I explained my allergy and her response was, "Do you want to see an upset owner?" I responded, "Is your owner sensitive to a patron with a food allergy to spinach?" Her response was, "No substitutions. Take it or leave it." So, I ordered the mahi with the sauteed zucchini and onions. The fish was dry, though the zucchini and onons were good. Unfortunately, for not ccomodating my request for the substitution of a spoonful of sauteed zucchini, and onions,due only to my llergy to sinach, I will never return to this restaurant again. I wanted to give this review 0 star but the minimum is 1 star. That's for the sauteed...