So I don't usually do these ratings as it takes a lot to upset me and make me write a bad review. After this horrible experience by their staff I don't even feel like eating this chaufa I was craving all day today. I have never been to this place but saw it had good ratings so figured I would give it a try. I call to place an order for pick up. When i get there ... I see a line (mind you there are no signs to tell a customer where "pick up" or "pay here") so I get in line. As I'm waiting I see a lady tending to the line and about 3 servers /workers walking around (they don't look very busy compared to the ladies behind the counter). So I'm just on my cell answering text messages and only about 5 minutes pass by and one of the ladies behind the counter says to another one in Spanish "what is that man waiting for?" So I intercede and say "oh I called in for a pick up order". The lady rudely says "well did u pay for it yet?" So I react defensively and say "well no I was waiting here in this line because I thought this is where I'm supposed to pay. No one told me otherwise." And again with a rude demeanor she says "well did YOU say anything to anyone?" and I said "well i didn't see any indication that I was to go somewhere else to pay first, I just saw this line. I'm a paying customer so figured someone would direct me where to go if I'm in the wrong spot" (like most decent restaurants where they treat a paying customer like a human being and not like a burden). So I go over to the other side of the counter to pay and the lady there starts lecturing me about how I'm suppose to go over to this side and pay first when I come back there (what made her think I'm coming back there is beyond me!) I just told her as calmly as I could because I was so irritated by their treatment was that "if you guys see a paying customer waiting in the wrong line then you should probably let him know that especially since you have NO SIGNS anywhere that direct customers where to go to place or pick up an order. " La Brasa you could have had a REGULAR paying customer but not if you hire workers that don't know how to treat customers. I'll just take my business to the other Peruvian restaurants that don't make me feel like I'm in their way.