Paul's Place Sandwich Shop — Restaurant in Pleasant Grove

Genuinely the worst customer service I've experienced in my life. Deplorable vibes across the board.

I made the economically strategic and perhaps morally questionable decision to fill a water cup with maybe 5 pennies worth of Dr. Pepper syrup after leaving 18% gratuity. When my sandwich was served to me, it came with the most abrasive and hateful vibe that me or my partner have ever felt from a mere restaurant employee. We were asked, "did you pay for drinks?" Obviously we had not, responding "no." He scowled at us, channeling every ounce of childhood trauma-fueled hatred, and practically barked "THEN WHAT ARE THOSE!?" Like bro, I'm here to acknowledge and take accountability for the moral grayness of my decision, but the degree of hatefulness carelessly shot at my partner and I was simply unnecessary and ruined our expensive (for a completely average sandwich shop) dining experience. This man genuinely had me in fear that he would physically assault me or partner; his body language actually felt dangerous. This is the type of man who has state pennetentiary confinement vibes. He should not be allowed to exit the kitchen as he is a hazard to customers and is the reason that neither I nor my partner will return to this forsaken establishment. As a professional sandwich boy, this guy of all individuals should be able to empathize with the hardships of today's economy 🗿 I'd have been happy to pay the $5 for drinks had I been confronted with any degree of empathy, or even industry-standard politeness. (We still paid the $5 and were still treated impolitely, and passive-aggressively told that we had "done something wrong.")

I sit in the parking lot immediately outside the restaurant writing this as our experience has disturbed both of us so deeply that I feel I must write this as a vent for that negative energy, before I can continue with my day.

+0.5 stars for good music however, whoever's on aux has got it locked in!

Personal...

My wife and I went here for a tasty sandwich experience.

When we first walked in there were two digital ordering touch screens. However, they were so hard to use that one of the two employees working at the time had to just stand next to them and help everyone order.

There were no pictures or even descriptions on each menu item, so we had to ask for lots of help. "What comes on this sandwich?" or "What are sidewinder fries?". Ultimately it ended up being a huge pain in the butt.

We ordered and went to wait at one of the tables available. Our food came out soon enough. I ordered the club, and my wife ordered... something else, I don't remember. Both sandwiches were good, and the fries were good as well.

However, my club sandwich was quite small. Imagine you took a normal white bread slice and cut it in half. Then cut it in half again. Ok, that quarter of a slice of bread is the size of the sandwich horizontally. However, vertically, it was huge. It was probably four or five inches tall. What I could get into my mouth was tasty, but I ended up eating it sideways, item by item.

We probably won't be going back. On top of all of this it did feel extremely overpriced. Dunno if that's my inflation attitude talking or not, but it was more than I would have paid at a place like Sensuous Sandwich or Which Which, both of which are easier to order at, and clearer in...

What a nice find. Now if it was only closer to my house. The options cover a good selection of standard hot and cold sandwiches. They are prepared to order, and not by just walking down the trays and slapping it together. They also appear to do some regular specials. The wife had a reasonably solid Navajo taco. It was also served on a real plate with silverware. That says something about the place. The regular items come in plastic wicker baskets, but no paper plates for something like the Navajo taco. I got the Reuben. It should come without onions and have corned beef instead of pastrami. I understand, but hate, that everyone uses that stupid marbled "rye" bread. I'd like actual rye bread. Anyway, despite the nits, they really make an effort. The bread was grilled well, all the ingredients went together. In the end, the amount of meat to kraut was off, so rather than remove kraut, I just rebuilt it as a fantastic half sandwich. That allowed me to eat more of their sidewinders. Think running a potato through a rotary slicer, cutting it from a long circular slice into smaller pieces, then frying them like fries. It really walks that line between country wedges and fries. I like them a lot. Their fry sauce is pretty mild, but works. This is a great alternative to the mega sandwich chain, and it's got some good food. One day, I'll get here for a breakfast. That...