Burger King — Restaurant in Pleasant Hill

BK needs to train their employees more and better in how to communicate professionally to their customers. Even though, say, the customer is in the wrong, an employee should never be blaming the customer. I was making an order through a drive thru service at BK in Pleasant Hill branch, and pretty sure I ordered two of number 6, not spicy, 1 order of $6 Duo, and 2 ice cream cones. After getting a receipt, I noticed that there is only 1 of number 6. I told the employee at that time that I wanted 2 of those and I wanted to add another one, if there has been a mistake. His reaction, "No, you didn't. You never said two. When did you tell me that?! I gave you the order. Let me get the manager". He was actually the one who was going to get the manager lol! Poor communication skill. What he could have said professionally should be, "Oh you want two of those? Let me add that to your order". Not blaming the customer and kept on grumbling to the manager saying "Yes, she just ordered it now" and handed me the food in a poor manner without even saying thank you. Did he think I wanted free foods by saying that the order was one less food than what I paid for? I even asked if I should turn back and make another order so the customer behind me didn't have to wait long. Good thing he said no, but proceeded to tell me that I made them wait. Oh boy! If you don't have the patience to work in a service industry,...

TLDR: be smart about your order/people are nice/food is burger king quality

People are usually great! The older people who work there are super nice and polite I've even had them offer me water while I was waiting. (It's the little things man) The younger people don't seem to care as much but who does when one of their first jobs is in fast food. (They still so the work and I haven't had issues with them you can just tell they don't wanna be there for life and that makes sense) The people making food in the back are crazy fast tho it's actually impressive how quickly they are making food for both drive thru and takeout. They are usually pretty quick with the food but every once in a while it takes a bit longer than expected. I've seen people complain about prioritizing drive through over takeout but that's not the employees fault if you have a problem with it take it up with corporate (I used to work at taco bell... Same company. Drive through standards are crazy) be smart about your order and you won't have a problem. If it's a complicated order go inside. If it's quick use the drive through and order...

I used to like this place but 2 days ago I went in for lunch and brought my own cup for water. They wanted to charge me for the water. Absurd. That $0.27 for water to drink with my sandwich has cost them all my future business. All the ads they send me every month in my mail are going right in the trash going fwd., or the litterbox.

I have never had a restaurant do this. Poor business decision by BK in Pleasant Hill. SMH! I could have gotten it from the sink in the restroom I suppose, but that just seemed out of bounds.

My warning should have been the signs all over the front counter saying they charge more than the coupon price on the flipping sheet they keep mailing to me. The King has lost his crown, and I live 3 blocks from the restaurant. They're marketing department is thrashed.

My last visit. Unfortunate cuz they are usually pretty friendly and their food is pretty good. Lots of competitors nearby so I will be taking my money there next...