Mountain Mike's Pizza — Restaurant in Pleasant Hill

When mountain Mike's in Pleasant Hill was opened with a new owner, we were so happy because their pizzas had gone downhill at this location. The first pizza I ordered with the new owner was fantastic I got the mount veggimore that I always loved. Then I went in there a second and third time ordering this thing Pizza which comes with artichoke hearts - the last two pizzas I ordered came with a marginal amount of artichoke leaves and no hearts. I took the pizza back to the counter and explain that in the explanation and in the picture online it showed actual artichoke hearts not a dried up leaf here and there. The man said but they did not do it with artichoke hearts - so I said to him I would not be coming back because I like my vegetarian pizza with artichoke hearts that I look forward to. And that for the price, I could go to Skipolini's in Concord and have their amazing Pizza, and that was going to leave a review stating the their Pizza did not come with the toppings listed and shown on the website. He went in the back got me some artichoke hearts (which they actually did have) heated them up and brought them out for me to put up my pizza. I thanked him. Then a couple weeks later we ordered another Pizza it was picked up and delivered to me, again with dried up leaves pieces, and nno real artichoke hearts and there wasn't even a leaf on half of the pizza slices. I called and the manager said to bring the pizza back and he would make it right. When we got there, he told us that that's how they make the pizza. We said but it isn't even close to the picture and there's no actual artichoke hearts on the Pizza even though artichoke hearts are listed in the description for this pizza. He said they don't take the pictures that are on the website that Mountain Mike's does. And that we should not expect to get artichoke hearts from this location. I asked him for a refund, he gave it and I went on my way. I was super bummed. Because I actually like the flavor of their sauce and crust. So a couple weeks later I went down to the Mountain Mike's in Concord at the end of Clayton Road. Who happily gave me artichoke hearts on a pizza and couldn't believe that that wasn't happening at all the locations. What I realized at that point, is it there actually damaging the reputation of other Mountain Mike's Pizza places. If I had thought they had downgraded their vegetable pizza to just using leaves - I would not even have tried another Mountain Mike's. Now we just drive down to the Mountain Mike's on Clayton Road and get our pizzas there it's a little further but I love their Pizza and they care about...

Unorganised don't have any separate lines for delivery drivers so people who have deliveries already ready are waiting a lot longer when the food's already ready this place needs to step up their game and get organized they're wasting a lot of time and messing with drivers pay very unprofessional very disappointed about this place! All they need to do which other places do is asked for the people who already have what is ready and not take orders in front of delivery drivers very unprofessional just wasting a lot of people's times. They also had three workers working plenty of people to take other orders but they just look at me and walked by so disrespectful so lazy. I do not recommend coming here! The guy with the long hair absolutely killed it here he is a very kind and generous person but the guy with short hair in the being in the want to take a picture of giving a person beer is extremely rude I showed him the review and he told me you're just 25 minutes longer now! I can't believe this this is so unprofessional...

Zero star if I could!

Staffs including the manager (or whoever was in charge name Ali?) are unprofessional and rude. No customer servicing skills at all.

They didn't have what I ordered and never bothered with a courtesy notice. I only found out when I arrived for pick-up that they made the decision for me to change my order. Wasted almost an hour of my life trying to resolve the issues. They just ignored you. They would not reimburse me for messing up my order. They just forced me away without my pizzas that I promised my kid for. It's like a third world country business environment here!

If you want to spend $$$ to be treated like nobody and have to beg for your food, come to...